Compression Ignition Addict
Join Date: Feb 2011
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does this sound phishy?
Ok so i ordered a new turbo a few weeks ago. I recieve the turbo great. They charged me a 350 dollar core charge for my old one! im ok with that. Well today i get an email saying my core isn't good and they will not refund my money! WTF! Here is what the email said.
Our certified Garrett rebuilder got the core back and unfortunately is it not a core that can be used. The turbo has been completely disassembled and some of the VGT veins on the exhaust housing have snapped off. Unfortunately my hands are tied, we have been charged the core charge and will not be getting a refund for it from them.
Do you want the turbo back? Or should they just scrap it?
For one i disassembled the turbo myself to inspect the exhaust side to see maybe it just needed cleaning. well the fins on the wheel had a few chunks taken out, so i decided it would be wise to just get a new turbo. The vanes were all there, none of them "broken" off. the vanes however did have a few knicks in them, thats it!
What would you guys do in my shoes? I allready told them i want it back and that im upset with this. I also ask what do they consider a "good" core. If my turbo was "good" why the hell would i be buying a new one?
03 f-350 4x4 lariat dually 6.0
studded and deleted
6 inch miters- for sale or trade for 5 inch single
ccv mod 05-07 grill
more to come