Those of you who had Edge CS that shuts off on it's own???

[Mr. Black]

Anyone get a replacement from Edge that started doing the same thing?

My Insight CS has started doing the dreaded shut off on it's own. Probably about 10 times now in the last 2 months. It always starts back up though.

I am skeptical about sending it in for a replacement.

[Hemicbx]

Mine was doing it pretty regularly about a year ago. I sent it in & they repaired, not replaced, it. Super fast service & really helpful. In the past 2 months, it's done it twice so I'm not sure what's up. I have not chosen to send it back this time around . . . .yet.

-Hemicbx

[skanj0]

Originally Posted by Mr. Black

Anyone get a replacement from Edge that started doing the same thing?

My Insight CS has started doing the dreaded shut off on it's own. Probably about 10 times now in the last 2 months. It always starts back up though.

I am skeptical about sending it in for a replacement.

It cant hurt to ask for one. EDGE has great customer support.

My CTS was randomly shutting down a lot mid last year. I sent it back to EDGE and they found no problem. Re-installed it and the shutdowns continued. Called EDGE back and requested a replacement CTS. EDGE sent another CTS and I returned the original to them. Random shutdowns continued until the firmware update which included the mileage coach (forgot the number of the firmware). Ever since the CTS has been much more stable and I now get only 1 or 2 random shutdowns per month.

P.S. - I also changed out the cable connecting the CTS to the OBDII port during the troubleshooting process. Made no difference.

[duc796]

Mine has done it a couple times before but it hasnt done it in a while. I would have to unplug it and plug it back in and it would work fine.

[Mr. Black]

I know this is a fairly common problem.

I must admit, I have not done any updates or firmware updates. I just took it out of the box and plugged it in.

Really though, those of you that have had this problem, have you ever fixed it by just doing a firmware update? My understanding is that it is a hardware failure.

I just want to know if I am gonna be wasting my time sending it in if my replacement is going to do the same damn thing?

[Mr. Black]

Update, after talking to Edge, I took it out of the truck and created the Edge Fusion account.

Updated the firmware to the latest on their website. Problem seems to be gone. Hasn't shut off on it's own since even on hour long drives.

Will inform if the unit fails again.