Dealer RANT! Ive had enough - Ford Powerstroke Diesel Forum
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 15 Old 12-07-2011, 12:09 PM Thread Starter
Compression Ignition Addict
 
f350powerstroke's Avatar
 
Join Date: Jul 2007
Location: nj
Posts: 1,273
Thanks: 1
Thanked 1 Time in 1 Post
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Dealer RANT! Ive had enough

is there any god dam dealers out there that are honest and not screw the customers? i took my 6 leaker to a "truck only" stealer er dealership in northern jersey (hudson county) for what appeared to be a bed plate leak. they told me it was the rear main. so they drop the trans and change the seal under warranty. i said what the hell im due for a trans service so i pay them to service my trans. 1 week later the same leak is back and they then change the crankcase seal. another week goes by and the leak returns yet again. they drop the trans again and change the rear engine cover. they assured my its not the bed plate seal. 2 weeks go by and the leak returns for the 4th time.

so i took the truck to were i bought it in central jersey. they charge me $25 for the oil dye and tells me they cant find a leak. i told them why there charging my for the dye and not put it under warranty. the service advisors exact words were "oil seapage is perfectly normal and we dont know whats wrong with the truck" he then tells me the tech cleaned the oil leak and return the truck if it leaks again and he'll refund the dye charge. whatever

so 2 weeks go bye again and the same leak returns. as i look underneath more thoroughly the trans is leaking oil everywhere. i took it to a 3rd dealer and they tell me the trans was overfilled by 3.5 quarts, and the the pressure loosened the cooler lines. because this was a "man caused" error, i had to pay to get my trans reserviced. so i call back that truck only dealership and they denied over filling the trans, and that its impossibel to have driven it for so long over filled. the service manager suggested that my atf fluid was topped off at a gas station. im like wtf im calling ford. i then call the general manager and he denied having the trans over filled. he stated he would call me back but never did.

when i picked up my truck i asked the 3rd dealer to give me an abstract of the warranty work from the "truck only stealership". as i looked at the details, under the last visit on the comment logs the tech forgot to cover up their scheme and stated that "oil dye found leaking from bed plate gasket" no where in that parts list abstract do i see a bed plate gasket.

my suspicions were confirmed all along. those lazy scheisters did not want to deal with removing my cab and pulling my motor , so they lied and try to brush up the work. i call ford and they stated theres nothing they can do because its a privatly owned dealership. i called out the customer service rep and told her that ford spends millions on commercial advertisment to take our vehicles to a ford dealership and get serviced by a certified ford tech and its thier moral obligation to hold them accountable when they screw up. again she states theres nothing ford can do.

i did everything i could to properly maintain my truck and get it serviced and this is how ford and thier certain stealerships treat customers. i now still owe $10,000 on the truck and found oil leaking out of my pass side head gasket. my warranty expires in april so the truck is going back to dealer #3 on monday.

moral of the story is my next $55,000 truck wil not be a ford.

2007 f-350
SCT Street tune Innovative Diesel
4 inch straight pipe
Bypass coolant filter, ELC
Edge Insight CS
leveled 2.5
130k miles
Infowars.com
.
REAL TRUCKS DON'T HAVE SPARK PLUGS!

Are U Aware?
http://forum.bodybuilding.com/showth...post1084303723
f350powerstroke is offline  
post #2 of 15 Old 12-07-2011, 12:17 PM
Premium Member
 
Chiller's Avatar
 
Join Date: Nov 2007
Location: Cranford
Posts: 1,156
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
1) what dealership in nj are you using... was the truck only meadowland ford?
2) what is wrong with your truck? rear main seal or head gasket leak? Ive been on this forum for a long time and have no idea what a bed plate is??
3) dealerships are hit or miss. I know buhler ford in etown is pretty reliable. They work on 6.0s all the time.

2005 F350 4x4 CC LB Lariat
Engine: Puking ModIntake, Innovative SCT Tuned, Straight Pipe, Zoodad, DIY CCV.
Exterior: 8inch Rize 4Link, traction bars, Deaver Leafs, Raceline Rims, 37inch Toyos M/Ts, Leer Cap, Bushwacker Pocket Flares, Tints, Lights and little stuff
Interior: Isspro Gauges, Leds bulbs , Livewire, Overhead DVD, Aftermarket alarm/remote start
Chiller is offline  
post #3 of 15 Old 12-07-2011, 12:22 PM
Premium Member

 
taskforcefreddy's Avatar
 
Join Date: Apr 2008
Location: Virginia Beach, VA
Posts: 964
Thanks: 0
Thanked 4 Times in 4 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
When you hear bed plate, think rear main seal. With the 6.0, it's synonomous.
taskforcefreddy is offline  
post #4 of 15 Old 12-07-2011, 12:38 PM Thread Starter
Compression Ignition Addict
 
f350powerstroke's Avatar
 
Join Date: Jul 2007
Location: nj
Posts: 1,273
Thanks: 1
Thanked 1 Time in 1 Post
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Quote:
Originally Posted by Chiller View Post
1) what dealership in nj are you using... was the truck only meadowland ford?
2) what is wrong with your truck? rear main seal or head gasket leak? Ive been on this forum for a long time and have no idea what a bed plate is??
3) dealerships are hit or miss. I know buhler ford in etown is pretty reliable. They work on 6.0s all the time.

1.)
2.) bedplate is what seals the top half of the block to the lower half
The motor has to be pulled. cc video

3.) the 3rd dealer so far has been straight up. But I'll check those guys out in etown

2007 f-350
SCT Street tune Innovative Diesel
4 inch straight pipe
Bypass coolant filter, ELC
Edge Insight CS
leveled 2.5
130k miles
Infowars.com
.
REAL TRUCKS DON'T HAVE SPARK PLUGS!

Are U Aware?
http://forum.bodybuilding.com/showth...post1084303723
f350powerstroke is offline  
post #5 of 15 Old 12-07-2011, 01:12 PM
Compression Ignition Addict
 
Galaxie's Avatar
 
Join Date: Oct 2009
Location: Robinson Twp PA (Pittsburgh)
Posts: 4,539
Thanks: 2
Thanked 3 Times in 3 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Send a message via AIM to Galaxie
This isn't the point but Someone asked if oil was leaking from the head gasket. 99 percent of the time the oil is just coming from the back or top of the motor and following the easy path of the head. Oil is LP return going thu the head.


Sent from my iPhone using Autoguide

Colin
59-68Galaxies, Fairlanes
54 Ford Skyliner Glass Top
60 Country Sedan Wagon
87/93 5.0s 347
Buy/Sell/Trade/Service 40s50s60s cars!
06 F350 Dark Stone XLT FX4
SCTX3 Custom Tunes
ARP Head Studs
EGR Cooler gone
MBRP Stright Pipe
Edge Insight
20" Harleys 35" AT2
2011 Tailgate
Eaton TrueTrac
2" Leveling
Black Windows/lights
Blue Spring
03 Turbo
Galaxie is offline  
post #6 of 15 Old 12-07-2011, 01:53 PM
Compression Ignition Addict
 
dazdillenger's Avatar
 
Join Date: Feb 2011
Location: upstate ny
Posts: 2,254
Thanks: 0
Thanked 3 Times in 3 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 7 reviews
A failed headgasket will not present with oil leaking on the 6.0. As for the bedplate, basically it's the top portion of the oilpan. It's the aluminum adapter that goes between the block, and the oilpan. The entire engine must be removed to replace this, and apparently his dealership didn't want to deal with such a labor intensive warranty repair.



2005 Lariat CCSB F-350 SRW
300,000 miles and going strong

Exterior
12" fabtech lift with 40" Xterrain's on M/T classic locks, Adjustable track bar, Bilstein 7100 reservoir shocks

Performance
Edge juice/attitude CTS, SCT with ID tunes, Snow meth. injection, Diamond eye 4" exhaust, 03 turbo, ARP studs, Sinister coolant filter

Interior
2010 stone seats/console, pioneer avic d3 with backup camera/bluetooth

Misc.
Viair 450c compressor, dual 2.5 gallon tanks, air horns rated @115db
dazdillenger is offline  
post #7 of 15 Old 12-07-2011, 01:54 PM
Powerstroke Techie

 
Join Date: Nov 2010
Location: South Fayette/Pittsburgh PA
Posts: 5,825
Thanks: 33
Thanked 143 Times in 129 Posts
Mentioned: 0 Post(s)
Quoted: 13 Post(s)
Garage
Feedback Score: 4 reviews
yeah, honestly oil doesn't leak from the headgaskets on a 6.0

daz, you beat me to it


Ford's warranty is extremely messed up and it needs a serious reworking in the near future, I'm not justifying what any dealership has done but pretty much any dealer that does diesel right now is under the microscope. We're all being pushed to keep claims down. sorry you haven't had any luck at the dealer, you just need to find a good one

-Matt

Ford Senior Master Tech

2015 F-250 XLT 6.7L

2006 F-250 6.0L SOLD

Last edited by sinner6.0L; 12-07-2011 at 01:58 PM.
sinner6.0L is offline  
post #8 of 15 Old 12-07-2011, 01:54 PM
Motor Head.
 
robertc68's Avatar
 
Join Date: May 2010
Location: Maryland
Posts: 1,508
Thanks: 48
Thanked 21 Times in 20 Posts
Mentioned: 1 Post(s)
Quoted: 36 Post(s)
Feedback Score: 2 reviews
Quote:
Originally Posted by f350powerstroke View Post
is there any god dam dealers out there that are honest and not screw the customers? i took my 6 leaker to a "truck only" stealer er dealership in northern jersey (hudson county) for what appeared to be a bed plate leak. they told me it was the rear main. so they drop the trans and change the seal under warranty. i said what the hell im due for a trans service so i pay them to service my trans. 1 week later the same leak is back and they then change the crankcase seal. another week goes by and the leak returns yet again. they drop the trans again and change the rear engine cover. they assured my its not the bed plate seal. 2 weeks go by and the leak returns for the 4th time.

so i took the truck to were i bought it in central jersey. they charge me $25 for the oil dye and tells me they cant find a leak. i told them why there charging my for the dye and not put it under warranty. the service advisors exact words were "oil seapage is perfectly normal and we dont know whats wrong with the truck" he then tells me the tech cleaned the oil leak and return the truck if it leaks again and he'll refund the dye charge. whatever

so 2 weeks go bye again and the same leak returns. as i look underneath more thoroughly the trans is leaking oil everywhere. i took it to a 3rd dealer and they tell me the trans was overfilled by 3.5 quarts, and the the pressure loosened the cooler lines. because this was a "man caused" error, i had to pay to get my trans reserviced. so i call back that truck only dealership and they denied over filling the trans, and that its impossibel to have driven it for so long over filled. the service manager suggested that my atf fluid was topped off at a gas station. im like wtf im calling ford. i then call the general manager and he denied having the trans over filled. he stated he would call me back but never did.

when i picked up my truck i asked the 3rd dealer to give me an abstract of the warranty work from the "truck only stealership". as i looked at the details, under the last visit on the comment logs the tech forgot to cover up their scheme and stated that "oil dye found leaking from bed plate gasket" no where in that parts list abstract do i see a bed plate gasket.

my suspicions were confirmed all along. those lazy scheisters did not want to deal with removing my cab and pulling my motor , so they lied and try to brush up the work. i call ford and they stated theres nothing they can do because its a privatly owned dealership. i called out the customer service rep and told her that ford spends millions on commercial advertisment to take our vehicles to a ford dealership and get serviced by a certified ford tech and its thier moral obligation to hold them accountable when they screw up. again she states theres nothing ford can do.

i did everything i could to properly maintain my truck and get it serviced and this is how ford and thier certain stealerships treat customers. i now still owe $10,000 on the truck and found oil leaking out of my pass side head gasket. my warranty expires in april so the truck is going back to dealer #3 on monday.

moral of the story is my next $55,000 truck wil not be a ford.
Hey bro I feel your pain,basically my story is a lil different but took mind in under warranty for oil leak,they put the dye in told me to drive it for 400 miles,took it back in they said it was the rear seal and replaced it.its still leaking and I am almost certain its the bed plate but they didn't want to do all the extra work ,of course I am out of warranty now . That was a few years back before I found this org.

04 350 DRW CC LB,4:10,245/75/17,tires 4X4..Coolant filter. CTS.Stage II AFE.EGR Delete,Zoodad ,regulated return, ,Arp,OemHG,AD150,WPE ported int,58FICM,190/30 Injec,05 coil conversion.WPE/KC 1.5 turbo,2011 rear leafs,13 tailgate,flight fab trac bars.2014 Power/folding/Extend mirrors.
robertc68 is offline  
post #9 of 15 Old 12-07-2011, 01:55 PM
Compression Ignition Addict
 
"Stroker 8"'s Avatar
 
Join Date: Aug 2011
Location: Full-Time Camper in Ca.
Posts: 5,720
Thanks: 139
Thanked 95 Times in 93 Posts
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
Feedback Score: 0 reviews
Doesn't matter what brand you go with, you have to stay a step ahead them crafty Devils!!! You might as well stay with Ford!

Larry
2015 F-350 CCLB DRW, Lariat Ultimate,
2nd Gen. 6.7L "Scorpion" Turbo Diesel,
440HP/860TQ, Torque Shift 6-speed,
Tuxedo Black W/Charcoal Black Int.,
14,000 LB GVWR,
3:73 Gears W/Limited Slip,
17" Polished Forge Alum. Wheels,
BFG All-Terrain Tires,
Factory 5th Wheel/Gooseneck Prep Pkg.,
Spray In Bed-Liner,
Supplemental Cab Heater,
Camper Pkg.,
Chrome Pkg.,
FX4-Off Road Pkg.,
Upfitter Switches,
Engine Block Heater,
9025 Lbs. on the CAT Scales.

"Mack Daddy Scorpion!"
"Stroker 8" is offline  
post #10 of 15 Old 12-07-2011, 02:00 PM Thread Starter
Compression Ignition Addict
 
f350powerstroke's Avatar
 
Join Date: Jul 2007
Location: nj
Posts: 1,273
Thanks: 1
Thanked 1 Time in 1 Post
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Quote:
Originally Posted by dazdillenger View Post
A failed headgasket will not present with oil leaking on the 6.0. As for the bedplate, basically it's the top portion of the oilpan. It's the aluminum adapter that goes between the block, and the oilpan. The entire engine must be removed to replace this, and apparently his dealership didn't want to deal with such a labor intensive warranty repair.
What ever it is , it's leaking from the bottom half of the rear head down towards the oil pan. And I keep getting that phantom leak on the bell housing area/ rear oil pan. ughh

2007 f-350
SCT Street tune Innovative Diesel
4 inch straight pipe
Bypass coolant filter, ELC
Edge Insight CS
leveled 2.5
130k miles
Infowars.com
.
REAL TRUCKS DON'T HAVE SPARK PLUGS!

Are U Aware?
http://forum.bodybuilding.com/showth...post1084303723
f350powerstroke is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome