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Beans Diesel Performance and the consumer work things out
If you want to spend money with a shop that will not keep you updated on the progress of your build, will not complete work that is requested and remove it from the work order without informing you, will not return phone calls in a timely matter, and will not stand behind there work. This is the shop for you. If you have troubles with something they worked on they will avoid calls and not return calls especially when its going to cost them money.
I recently had new heads, oil cooler, egr delete, and studs. The work order requested a complete cleaning and flush of the coolant system. This item was completly deleted off the work order with out my knowledge. After picking up the truck I immediately notice oil temps are higher than expected and bring it to their attention which they say is normal to be running 12-15 delta with new cooler. I also have problems with beans putting to short of bolts into the heads for the exhaust manifold which pulled the threads out of my new heads. They fixed this issue but with heli coil which I wasn't to thrilled about but it will suffice. During this time I continually voice my concerns of the delta continuing to become higher and higher. After the delta has reached 25-30 on a 90deg day. They told me to bring the truck back own my dime and they would inspect everything and install new cooler. I take a day off work bring them the truck and all they do is inspect it and tell me ever thing is fine with the cooler and they are not going to put a new one in. They noticed the water pump had some wear on it. I inform them to replace the pump. They charge me an hour labor for water pump plus cost of pump and also 2 hrs for diagnosing high oil temp. I leave the shop headed the 6 hrs back home and oil temps are down to 15 delta for a short while but then climb back to 40 to 50 (ect 192-196 eot 230-45) at 70mph. I make it less then half way home and the truck dies anti freeze pouring out and shorted electrical system. The culprit was an improperly mounted fan clutch wire that got into the fan busted radiator, broke fan clutch and blew multiple fuses.
It is now 11pm in middle of now where stranded. I tow the truck to ford place and get dad to come get me. I call that night and leave a message. Monday was a holiday so tuesday at lunch I still have no returned call. I call and leave another message that gets returned a few hrs later. I tell them what happened what was broke and how it happened they say not our problem trucks break everyday. They have failed to return several messages and emails.
The total repair cost was $1370, $200 in diesel, $60 hotel and I still have delta's of 40 to 50 they say that's normal which we all know it isn't.
So if you want to deal with a shop who will not stand behind their work, return phone calls, and say 235+deg oil unloaded is normal the beans diesel performance in woodbury, TN is your shop
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06-12-2011, 10:36 AM
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