Insight CS Problem

[Fox'sFord]

Has anyone else had issues with their insight? I've had mine since Nov. and its been great up untill today. This afternoon I noticed it wasnt on at all. When I parked the truck I shut it down and checked the connections, still nothing. Earlier tonught I hooked it to the fusion software, it was recognized, updated, and it was on but I could barely see the screen. After it updated I took it back to the truck. The backlight around the buttons came on and still have not gone off. Any ideas or am I buying another?

[dhanna6powerstroke]

Originally Posted by Fox'sFord

Has anyone else had issues with their insight? I've had mine since Nov. and its been great up untill today. This afternoon I noticed it wasnt on at all. When I parked the truck I shut it down and checked the connections, still nothing. Earlier tonught I hooked it to the fusion software, it was recognized, updated, and it was on but I could barely see the screen. After it updated I took it back to the truck. The backlight around the buttons came on and still have not gone off. Any ideas or am I buying another?

Shoud be under warranty.

[mx730md]

sounds like the back light went out. at night take a flashlight when it should be on and point it close to the screen i bet its working but for some reason the back light stopped working.

[Fox'sFord]

Originally Posted by dhanna6powerstroke

Shoud be under warranty.

I was hoping so, I'm going to try to get a hold of someone at edge tomorrow. You dont realize how much you look at your monitor untill it goes dark.

[89MustangGX]

I had one of the early ones and had a similar issue. There was apparently a heat related issue with a few that shipped out. Edge took care of me very quickly-- no complaints. Give them a call.

Adam

[scha0786]

mine shut off earlier this week and didn't come on till I cycled the key again. I check all connections and hasn't happened again but if it does I will be calling Edge about it.

I hear ya, when that thing went dark it was like losing the steering wheel, I had no idea what the heck to do, lol!

[Acidsniper]

Give Edge a call, it'll either be a quick fix or they'll get it right for you. In my experience they've stood behind their products very well.

I agree with the above tho, sounds like the backlight for the LCD screen just went out.

[Fox'sFord]

You guys were right on. One call to Edge and they simply said put in the mail and if they could not fix it they would send a new one. Great customer service

[Acidsniper]

Originally Posted by Fox'sFord

You guys were right on. One call to Edge and they simply said put in the mail and if they could not fix it they would send a new one. Great customer service

Awesome! It's customer service like that that not only keeps me coming back but gives me the confidence of recommending Edge products to anyone I can.

[scha0786]

update,

ran the truck for like 14 hours straight and no gliches, must have been a bad connection.