Ok, this should teach me to research companies a bit better. I usually don't ***** about companies, but I don't want you guys to get screwed, either. So, here goes:
Last week I ordered a light bar for my truck from smittybilt-direct.com, which is ran by 4wheelonline.com. I wanted a 3 tab light bar, and finding a inexpensive 3 light bar is kinda hard to find. Well, they had one nice and cheap, with free shipping! So, I pulled the trigger. A few days later, I was trying to check my order status, and the website kept timing out. So I typed 4wheelonline into Google, and pretty much all I got was a ton of bad reviews. Bad service, mostly. I got nervous after reading about some guy and his 4 week wait for his parts. However, much to my surprise, it showed up today. Then I opened the box. What I received was not even close to what I ordered. They sent me a 4 tab light bar that isn't close to the same style. So, I got checked the box against what I actually ordered, and the part numbers were the same. Then I got curious, and looked up the part number on Google. I got the right part according to the part number I ordered. Too bad the pictures and the description weren't even close. Apparently, they used the picture and description from a product that Smittybilt doesn't even make anymore.
Here is what I ordered:
Ford Street Bars by Smittybilt
And here is what I got:
Smittybilt 130020 - Smittybilt Street Bar Light Bars - Overview - SummitRacing.com
So I called "customer service". The don't do returns over the phone. The guy I talked to sounded like I interrupted him from something much more important. After describing to him what I just told you guys, he says, "Sir, I don't understand how what you ordered is different". I just couldn't get through to him after even directing him to a website to show him what I actually got. He then tried to sell me a bar that was $80 more. After telling him no, I just want my money back, he wasn't even able to tell me if I would be charged a restocking fee (25%) for returning it, even though it wasn't what I ordered. I have to call back and get a manager tomorrow. This should be fun.
So, guys, I'm not trying to sit here and just bash companies, but just please do your research on companies before you order from them. The Better Business Bureau doesn't think too highly of them either, rating them at a C+. They have a ton of complaints. Don't get screwed like I did. Not I gotta try to fight through this nightmare...