This Field Service Action expired on October 02, 2006.
TO: All U.S. Ford and Lincoln Mercury Dealers
SUBJECT: Customer Satisfaction Program 05B27 Supplement #1:
Certain 2005 Model Year F-Super Duty Vehicles Equipped with a 5R110 TorqShift Transmission and Snow Plow Prep Package
Transmission Low/Reverse Snap Ring Replacement
RE: Customer Satisfaction Program 05B27 Dated February 25, 2005
RE: Advance Notice - Customer Satisfaction Program 05B27 Dated February 1, 2005
REASON FOR THIS SUPPLEMENT
This bulletin is being re-issued to extend the program terms through September 30, 2006.
This program will be in effect until September 30, 2006 regardless of mileage. Coverage is automatically transferred to subsequent owners.
Certain 2005 model year F-Super Duty vehicles equipped with a 5R110 TorqShift transmission and Snow Plow Prep Package.
Diesel Engine Vehicles built from Job #1 2005 through 1/12/2005.
Gas Engine Vehicles built from Job #1 2005 through 1/14/2005.
Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com
. This information will be available on February 28, 2005.
REASON FOR THIS PROGRAM
When the affected vehicles are used for snow plowing, it is common to shift between forward and reverse repeatedly, and at times, rapidly. Under this condition, the snap ring that retains the low/reverse clutch in the 5R110 TorqShift transmission may rotate out of position and become partially unseated from the transmission case splines, leading to either partial or complete loss of transmission reverse gear function. This program is being conducted to change the snap ring to a revised design to avoid this concern.
At no charge to the vehicle owner, dealers are to replace the low/reverse snap ring on the 5R110 TorqShift transmission on all of the affected vehicles. Note: If vehicles are repaired in a timely manner, secondary transmission damage can be avoided.