Serving Our Country!
Join Date: Sep 2007
Location: Jacksonville, NC
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PHP and Ordering
I feel obligated to give everyone a forewarning on PHP's ordering process. Now before I go any further I must say PHP's products are top notch! I truly am very satisfied with their FICM program and by the time you do get a hold of them they are very nice to work with. The problem is getting a hold of them!
First of all it took forever for the FICM programmer to get to me. Granted it took about two weeks longer because when I finally did receive the email saying my number had came up I was out of town. When I did finally get a hold of Corey she said no worries and didn't drop me off the list, like I said when you get a hold of them they are great. The FICM programmer came very quickly, once again impressed. I installed and shipped back the same day. Reason being, when you do the remote programming they charge you an extra $250 for security reasons, so I wanted my money back.
Well it's been about 3 weeks now and every time I call, which has been several times Corey is out of the office or is sick or here recently (today) they have no power so they can't check anything, and oh yea if the power was on she's out of the office. I expressed to Cody that I had been sending Corey emails asking about this and he said it would be better to just keep calling. Why even have an email address if you're never going to reply back?
Like I said, PHP makes great products, but in my opinion they are understaffed. I understand the wait on the FICM because I know they only have so many to send out, but the ordering process was a challenge. I even sent a copy of my military id to get the discount and even though I did it wasn't applied to my final bill. I'm just frustrated I guess, it doesn't help that my wife is hounding me on the deposit.
Hopefully everyone else has a better experience than I did. If I had it to do over again I would have just sent in my FICM. That way it would have avoided the deposit and the frustration on getting my money back.
2012 F-350 SRW King Ranch
SOLD - 2004 Lariat F-250 4x4
6.5 Pro Comp Lift W/ Fox Shocks, DeeZee Tool Box, 08 Diff. Cover, 37x13.5/20's Pro Comps, Zoodad Mod, SCT w/custom tunes, 4 in EX., AFE Intake, ARP, Recon Lights, High Idle Mod, RCD EGR Delete, Fumoto Valve, Oil Bypass Kit, 03 Turbo, Yukon Gears, Farmboy Stage II Traction Bars, Dieselsite Coolant Kit, Amsoil, HIDS, Edge Insight CS, PHP FICM