Pissed At SCT Tech Support! - Ford Powerstroke Diesel Forum
Powerstroke.org is the premier Diesel Truck Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 10-26-2010, 11:27 AM
Strokin'
 

Join Date: Mar 2010
Posts: 258
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 3 reviews
Pissed At SCT Tech Support!

My SCT locked up on me so I had to send it out to them to get it unlocked. After they gave me all the information to send it out to them I made sure i asked what specifically had to be in the box back to them so they could unlock it and get it back in a timely matter. The tech support replied by saying "alls you need to send is the TSX itself." I said "so just put the TSX in a box and send it to you." He replied with "yes just the TSX." S

So now its a week later and i recieved an email today saying that i never sent the dongle to them so they cant unlock the TSX. I called them and said i had no idea that i had to send the dongle because the guy only told me I had to send the TSX. So the only good thing that came out of the whoel situation was i got them to pay to ship the Dongle from NJ to Fla. So now i wont have the SCT for another week and half. This whole situation sucks all because you only get 5 unlocks. Which i also didnt know about. All well i guess you live and learn.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2  
Old 10-26-2010, 11:34 AM
Buckeye Power Strokes

 

Join Date: Nov 2008
Location: Near Cleveland
Posts: 365
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via AIM to perfection
how did it lock?
Reply With Quote Quick reply to this message
  #3  
Old 10-26-2010, 11:42 AM
Strokin'
 

Join Date: Mar 2010
Posts: 258
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 3 reviews
Apparently you can only return the truck to the stock tune 5 times and then it locks the tuner up. I had no idea that could happen. And i had it at ford 2 times so there was 2 unlocks and i updated it 1 time and added different tunes to it 2 times and that accounts for 5 unlocks. Next time i wont return it to its stock tune to do any of that stuff. And it costs 65 to get it unlocked plus the shipping to get it there.
Reply With Quote Quick reply to this message
  #4  
Old 10-26-2010, 11:50 AM
Compression Ignition Addict
 

Join Date: Dec 2009
Posts: 914
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
OUCH! I would have said walk back into your storage room and find a friggin dongle on the shelf and send me back my sh!t.
Reply With Quote Quick reply to this message
  #5  
Old 10-26-2010, 11:53 AM
Compression Ignition Addict
 

Join Date: Jul 2010
Location: Cincinnati
Posts: 4,180
Thanks: 6
Thanked 36 Times in 35 Posts
Feedback Score: 13 reviews
something is wrong with that. i have returned my truck 3 times for dealer, and update. and 1 time for my custom tune i just got and i have 5 unlocks left still. i think something is wrong unless the tsx is different. thats goofy
Reply With Quote Quick reply to this message
  #6  
Old 10-26-2010, 11:59 AM
Powerstroke.org Fanatic
 

Join Date: Oct 2008
Location: Willis,TX
Posts: 117
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via Yahoo to harleystroker
I have returned my truck to stock well over 5 times have a ton of tunes and updates and still have 5 unlocks.
Reply With Quote Quick reply to this message
  #7  
Old 10-26-2010, 12:02 PM
Powerstroke Techie

 

Join Date: Aug 2010
Location: Sassamansville, Pa
Posts: 9,591
Thanks: 80
Thanked 175 Times in 140 Posts
Feedback Score: 3 reviews
I have never heard of a SCT losing locks when you return it back to stock, then again I have an original X-3. I can return to stock everyday and never lose a lock. Sorry to here you had trouble with them, it sucks driving around in stock tune.
Reply With Quote Quick reply to this message
  #8  
Old 10-26-2010, 12:17 PM
Strokin'
 

Join Date: Mar 2010
Posts: 258
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 3 reviews
I think the TSX is differnet. Probably another scheme SCT came up with to make more friggin money. And i tried the cant you just use another dongle line and they said no apparently its paired with only my TSX. I knew i shouldve just gotten the livewire or x3. But i had to be a fancy A-hole and get the TSX . And your right it does suck riding around on a stock tune. I hate it. And i hate pulling all the weight i pull with a stock tune. I just figured id post this in case anyone else has a TSX and experiences the same problems.
Reply With Quote Quick reply to this message
  #9  
Old 10-26-2010, 12:28 PM
Premium Member


 

Join Date: Feb 2006
Location: Sacramento
Posts: 8,004
Thanks: 15
Thanked 88 Times in 72 Posts
Feedback Score: 3 reviews
I thought the unlocks were used when switching to a different VIN
Reply With Quote Quick reply to this message
  #10  
Old 10-26-2010, 12:55 PM
Super Moderator


 

Join Date: Mar 2008
Location: Abingdon, Md.
Posts: 11,965
Thanks: 3
Thanked 26 Times in 15 Posts
Feedback Score: 3 reviews
Quote:
Originally Posted by Fantom View Post
I thought the unlocks were used when switching to a different VIN
Yeah that's what I thought too.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
If you do not want to register, fill this field only and the name will be used as user name for your post.
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 06:09 AM.


Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.1
Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors