Pissed At SCT Tech Support! - Ford Powerstroke Diesel Forum
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post #1 of 28 Old 10-26-2010, 11:27 AM Thread Starter
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Pissed At SCT Tech Support!

My SCT locked up on me so I had to send it out to them to get it unlocked. After they gave me all the information to send it out to them I made sure i asked what specifically had to be in the box back to them so they could unlock it and get it back in a timely matter. The tech support replied by saying "alls you need to send is the TSX itself." I said "so just put the TSX in a box and send it to you." He replied with "yes just the TSX." S

So now its a week later and i recieved an email today saying that i never sent the dongle to them so they cant unlock the TSX. I called them and said i had no idea that i had to send the dongle because the guy only told me I had to send the TSX. So the only good thing that came out of the whoel situation was i got them to pay to ship the Dongle from NJ to Fla. So now i wont have the SCT for another week and half. This whole situation sucks all because you only get 5 unlocks. Which i also didnt know about. All well i guess you live and learn.

2004 F350 DRW SOLD
2010 Camaro 2SS LS3 SOLD
2011 Dodge 3500 DRW G56 (6 speed manual) 3.42s Full deletes, Valair DD, H&S MM w/ Draconian Diesel MCC tune, Straight piped, AFE stage 2, CCV reroute, Recon lights 1/4 mile 14.8 @ 96mph 460/1028
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post #2 of 28 Old 10-26-2010, 11:34 AM
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how did it lock?

2008 F-350 CC 6.4 PSD King Ranch [Daily Driver]
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post #3 of 28 Old 10-26-2010, 11:42 AM Thread Starter
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Apparently you can only return the truck to the stock tune 5 times and then it locks the tuner up. I had no idea that could happen. And i had it at ford 2 times so there was 2 unlocks and i updated it 1 time and added different tunes to it 2 times and that accounts for 5 unlocks. Next time i wont return it to its stock tune to do any of that stuff. And it costs 65 to get it unlocked plus the shipping to get it there.

2004 F350 DRW SOLD
2010 Camaro 2SS LS3 SOLD
2011 Dodge 3500 DRW G56 (6 speed manual) 3.42s Full deletes, Valair DD, H&S MM w/ Draconian Diesel MCC tune, Straight piped, AFE stage 2, CCV reroute, Recon lights 1/4 mile 14.8 @ 96mph 460/1028
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post #4 of 28 Old 10-26-2010, 11:50 AM
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OUCH! I would have said walk back into your storage room and find a friggin dongle on the shelf and send me back my sh!t.

Brian


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post #5 of 28 Old 10-26-2010, 11:53 AM
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something is wrong with that. i have returned my truck 3 times for dealer, and update. and 1 time for my custom tune i just got and i have 5 unlocks left still. i think something is wrong unless the tsx is different. thats goofy

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post #6 of 28 Old 10-26-2010, 11:59 AM
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I have returned my truck to stock well over 5 times have a ton of tunes and updates and still have 5 unlocks.
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post #7 of 28 Old 10-26-2010, 12:02 PM
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I have never heard of a SCT losing locks when you return it back to stock, then again I have an original X-3. I can return to stock everyday and never lose a lock. Sorry to here you had trouble with them, it sucks driving around in stock tune.

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post #8 of 28 Old 10-26-2010, 12:17 PM Thread Starter
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I think the TSX is differnet. Probably another scheme SCT came up with to make more friggin money. And i tried the cant you just use another dongle line and they said no apparently its paired with only my TSX. I knew i shouldve just gotten the livewire or x3. But i had to be a fancy A-hole and get the TSX . And your right it does suck riding around on a stock tune. I hate it. And i hate pulling all the weight i pull with a stock tune. I just figured id post this in case anyone else has a TSX and experiences the same problems.

2004 F350 DRW SOLD
2010 Camaro 2SS LS3 SOLD
2011 Dodge 3500 DRW G56 (6 speed manual) 3.42s Full deletes, Valair DD, H&S MM w/ Draconian Diesel MCC tune, Straight piped, AFE stage 2, CCV reroute, Recon lights 1/4 mile 14.8 @ 96mph 460/1028
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post #9 of 28 Old 10-26-2010, 12:28 PM
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I thought the unlocks were used when switching to a different VIN

John

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post #10 of 28 Old 10-26-2010, 12:55 PM
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Quote:
Originally Posted by Fantom View Post
I thought the unlocks were used when switching to a different VIN
Yeah that's what I thought too.
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