I posted this on another forum last night and wanted to make sure everyone reads it. It something all of us should do, but many of us don't.
As some of you know I have been searching for a reputable company to buy some modified injectors. I would call myself fairly anal when it comes to buying things and usually do a fair amount of research before buying. I've had a lot of help from some of the guys on here and thanks!!
What I have found while searching was very alarming. With every shop/manufacturer dealing in injectors and other performance products is there return policies and warranties. Has anyone really read what these companies are putting in their return/warranty policies, I mean really read them?!!! I understand that they are in business to make money and we are buying performance parts, but some of these policies are borderline ludicrous.
Maybe I asked too much, but as a paying customer that will potentially be spending several thousand dollars of hard earn money I would expect a more latitude in my return/warranty. Especially if an injector arrives and it's DOA, is this acceptable? Then, I have to pay overnight shipping back to the vendor to get repaired and then they send it back, all the while you truck is sitting in the garage or a shop. Hell when my Dyson vacuum cleaner bit the dust last year, I called the customer service number and was instructed to take it to the nearest UPS packaging store to drop it off. When I got there all the paperwork was there, Dyson paid for packaging and shipping and then sent me a new one after 4 days and this was after having the vacuum for almost 3 years. Keep in mind I only spent 400 dollars and I get this type of customer service. How is it logical to pay 3k for something to potential get told to pound sand if it doesn’t work?? Am I suppose to spend an extra 60 bucks in overnight shipping after paying almost 3k for injectors for an item I paid to have delivered in working order?... unfortunately it would seem like that's the standard and such a poor standard it is.
Again I not trying to moan and complain (too much), but where has the customer service gone??? As I read all these companies return policies, I immediately get a sense of insecurity. I would ask anyone would buys injectors or any other performance part, to ask themselves this question:
Can I afford to replace the part I am buying out right while not depending on the companies warranty or return policy? If you answer no, then I would caution on whether it's the right move for you. If you can answer yes, then buy away.