Join Date: Jan 2010
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This happened to me recently. FICM tooka sh.. and left me beside the road, fortunately not far from home. Had to have it towed to the dealer I bought it from.
Not knowing different, I paid the deductible.
Learned here afterward that I shouldn't have. Still under emissions warranty.
Questioned the dealer and went armed with documentary help from Big Angry Hillbilly from here.
Service manager didn't seem to know much one way or the other, but said Ford would kick the deductible back if it wasn't part of it (I knew by now it wasn't).
Week or ten days later, I got the deductible back, and Ford paid the tow as well, which nobody had mentioned was a possibility.
That surprised me. Service manager said about the tow sometimes they do and sometimes they don't - he never knows which way that one will fall so he doesn't say anything to people about it(?).
This is an old family dealership and I've bought a lot of trucks there. They've always treated me right. They weren't playing games but could have been more communicative. Their attitude seemed to be to submit the paperwork to Ford and Ford would tell them what goes.
Fine, but my advice would be to do your research (there's a lot of good help to be had here) and stay on top of it yourself to make sure you get the right answer.
Go to the dealer with your facts and be quiet but firm. No point in getting in anybody's face: they don't like it any better than we do and it won't get you anywhere.
05 F350 XLT Shortbed Crew 4WD, handshaker, stock