Join Date: Feb 2009
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The way it works here is the ticket is written up as customer pay, even if the vehicle is under warranty. However, the way this works is we take your truck in, and determine if somehow the problem with your truck was something the customer caused (programmers jacked way up, or something rigged together that caused a failure) However, we never tell the customer that they are going to have to pay a diag fee if their truck is still under warranty. 99.9% of the time, if the vehicle is under warranty, the customer is responsible for their deductible and nothing more. That .1 percent of the time is when you find, say blown headgaskets and look in the truck and find their Edge cranked up to EXTREME. We had this one time, and we told the customer, here is what we found and this is why we cannot warranty this repair. In the end, the customer replaced his headgaskets, and I also recommended he install ARP studs, which he did.
--The dealer assumes that whatever is wrong with your truck is covered by your warrany, if your warranty is still in effect. If for some reason it isnt, you must agree to pay for further diag or anything like that, before they go any farther.
I may be getting a little off topic, but what I am trying to say is you were right for not leaving your truck. If your truck is under warranty, and you didnt do anything to void it, you are not responsible for anything more than the $100 deductible.
5 Year Ford Certified Diesel Master Technician
Specializing in: 6.0, 6.4, 6.7, and 7.3 Powerstroke Diesel
Currently Employed as a Diesel Technician for the
Walt Disney World Resort in Orlando, FL.
Specializing in: Detroit/Cummins/International