need dealer help

[jcmer22]

back about a week ago i brought my truck to the dealer cause i had a coolant leak coming from the drivers side somewhere. they told me it was a faulty overflow cap and i had to pay the diagnostic fee with is 3 hrs labor $300. i was pissed but i paid it and left. on monday i noticed a huge puddle of coolant on the ground and brought it right back. now they say its bad intake gaskets and its under warranty so $300 for them to misdiagnose it and now i have to pay another $100. long story short he said he couldnt authorize waving the fee so i had to leave and come back when the service manager is there. how do i get my money back from the first service? or get $200 back and they pay the deductable? thanks for the help

[Robsr]

Talk to the service manager, if that don't work contact ford customer service, if that dont work contact the BBB-I'm sure the dealer is a member? if that dont work I would seek another dealer or even contact a lawyer. I know its only 300 bucks but assuming the service manager does not take care of this, it paints a nasty picture of the entire industry. my 2cents

[miles97]

Just so you know there is no coolant in the intake maniflod. They are blowing smoke up your #ss. And even if it was in the intake area it would leak off the back of the engine.

[jcmer22]

Originally Posted by miles97

Just so you know there is no coolant in the intake maniflod. They are blowing smoke up your #ss. And even if it was in the intake area it would leak off the back of the engine.

i honestly figured the same thing.