What to do. Fraud or Incompetence. - Ford Powerstroke Diesel Forum
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post #1 of 19 Old 11-30-2013, 08:24 AM Thread Starter
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Thumbs down What to do. Fraud or Incompetence.

Help. Fraud or incompetence.

What should I do? Some background..

First the Ford Dealer at home tells me I have a small main-seal leak just before I leave on vacation during a routine pretrip inspection and service.

By the time I get to the Navajo Reservation it is dumping oil. OK, so I need a Rear Main-Seal. Not making me happy but it is what it is. We find a NAPA Garage in Mesa to do the work.

Now the fun begins. The good news is it isn't a main-seal. The bad news is it is the high pressure oil sensor is cracked at the base. The part is over $300 from Ford. OK, so fix it. Over $500 later the young mechanic shows me the part after I had to ask for it. There appears to be a crack right at the top thread of the sender.

Off we go and 25 miles down the road (My towing insurance only covers 15 miles) all the oil blows all over the engine. Oil fired injectors don't run without oil, so no engine damage. A tow-bill later I am back at NAPA in Mesa. Did I mention it was June and 105 in the middle of the Gila Reservation?

This time it is the high pressure hose next to the sender. Over $400 and several days later, two new locally made high pressure hoses are installed. I am told this is the second F-350 7.3L in a week with the same failure. Did I mention we are on vacation? They did loan us a van to drive for the three days it took to get the repairs done (Weekend).

We have an uneventful trip back to Oregon, but now the story turns really dark.

When I go to show my wife the crack in the sender, an $0.25 O ring falls off. The crack was indeed in the O ring, not the sender. Telling the shop owner did no good. This is before the hose problem. When I get the hoses back the bad hose has a torn place next to the fitting in the metal braid. When I show the hose to several other mechanics, they all agree the hose was damaged during the replacement of the sender.

It gets worse. We are out of town for Thanksgiving and the truck is loaded with furniture as Mom is moving into a retirement home. Friday November 29th 2013 we are heading home when the very same hose blows out again. A tow-bill later we are back at Mom's waiting for Monday to get repairs done.

The NAPA warranty is up as it is 17 months since the original repairs, but only 4,000 miles. We don't drive the truck a lot except to haul the cab-over camper or 5th wheel.

We will get the repairs done, but what would you do? Get on the NAPA Garage's case or seek out the builder of the substandard hose? Would this come under fitness and merchantability laws. This hose should have a Plus 200,000 mile life, not 4,000 miles.
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post #2 of 19 Old 11-30-2013, 08:32 AM
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I'm not saying right or wrong, but their argument is going to be that their repair did not fail within the warranty period. Basically you got screwed out on the road, it happens. The fact that it was a Napa shop only means that they buy parts from Napa, it is not a sign of quality. My advice is to have the truck repaired with Ford parts and put the bad experience behind you. Fighting it is only going to ruin your day(s). Sorry.

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post #3 of 19 Old 11-30-2013, 09:32 AM Thread Starter
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Originally Posted by sargar View Post
... ... Fighting it is only going to ruin your day(s). Sorry.

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I am retired. I have the time and the inclination to fight them. My day was already ruined.
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post #4 of 19 Old 11-30-2013, 09:33 AM Thread Starter
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Now I find out the leaking "O" ring is a common and well known issue.
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post #5 of 19 Old 11-30-2013, 09:41 AM
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I am retired. I have the time and the inclination to fight them. My day was already ruined.
Then aggravate the chit out of them. I don't expect it to get you anything but if you are bored and have the time.......

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post #6 of 19 Old 11-30-2013, 09:51 AM
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You may have a case in small claims as long as you get the other mechanics that agreed the hose failed due to the icp repair.

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post #7 of 19 Old 12-02-2013, 07:58 AM Thread Starter
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As to the ICP. Since we have the engine cover off, we have confirmed the original ICP is 100% Functional. The Original Problem was the MisDiagnosed Small "O" Ring. The Current problem is the local (Mesa Arizona) manufactured Passenger Side High Pressure Hose Failure right at the swage point, after only 4,000 miles. That was a part the Mesa NAPA Garage had made and installed. Even though that hose had not failed.
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post #8 of 19 Old 12-02-2013, 09:16 AM
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Then they swaged it incorrectly. They should either have a go/no go gauge or use calipers to mic the swage to make sure its within manufacturer specs.

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post #9 of 19 Old 12-02-2013, 11:34 AM
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As to the answer for your subject....I'd lean on the side of incompetence. Not saying all young mechanics are dumb (since that'd throw me in the bunch as well) but there's a whole lot of them, as well as the industry in general that's a "replace the part, don't fix the problem" type of thinking. So, guys just get to used to getting in the general area of what's wrong and replacing everything in that general area without looking any closer. I think it's annoying and wrong, both for the customer and the shop.....think of how much happier you would have been if you had been out the door with a new 25 cent o-ring rather than a 300 dollar sensor. You probably would have raved about how the guys there took their time and found the problem and got you out the door with the right problem solved and without emptying your wallet. That's the type of service I like to provide.

As far as the hose problem, people really cover their ashes these days to prevent such lawsuits. If you have the time and inclination, sure bug the living crap out of them for doing you wrong, but as far as a legal standpoint, I think you're going to waste a bunch of time and money for very little to no gain. The term of their warranty is over and they don't have to cover it. If they have any inclination towards customer service they may see your point and help you out, but you may be ahead if you just took your licks and quit going to those garages.

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post #10 of 19 Old 12-02-2013, 12:16 PM
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Small claims court is typically only $65 roughly. They hear your case in about 15min and rule on it. Its quick and if you have your crap together at the hearing then you may win. If not your only out whatever the court costs are. The $65 is just a guess.

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fraud , high pressure hose , oil leak , oil pressure gauge.

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