Join Date: Apr 2006
Location: Dallas (Polk County), Oregon
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What to do. Fraud or Incompetence.
Help. Fraud or incompetence.
What should I do? Some background..
First the Ford Dealer at home tells me I have a small main-seal leak just before I leave on vacation during a routine pretrip inspection and service.
By the time I get to the Navajo Reservation it is dumping oil. OK, so I need a Rear Main-Seal. Not making me happy but it is what it is. We find a NAPA Garage in Mesa to do the work.
Now the fun begins. The good news is it isn't a main-seal. The bad news is it is the high pressure oil sensor is cracked at the base. The part is over $300 from Ford. OK, so fix it. Over $500 later the young mechanic shows me the part after I had to ask for it. There appears to be a crack right at the top thread of the sender.
Off we go and 25 miles down the road (My towing insurance only covers 15 miles) all the oil blows all over the engine. Oil fired injectors don't run without oil, so no engine damage. A tow-bill later I am back at NAPA in Mesa. Did I mention it was June and 105 in the middle of the Gila Reservation?
This time it is the high pressure hose next to the sender. Over $400 and several days later, two new locally made high pressure hoses are installed. I am told this is the second F-350 7.3L in a week with the same failure. Did I mention we are on vacation? They did loan us a van to drive for the three days it took to get the repairs done (Weekend).
We have an uneventful trip back to Oregon, but now the story turns really dark.
When I go to show my wife the crack in the sender, an $0.25 “O” ring falls off. The crack was indeed in the “O” ring, not the sender. Telling the shop owner did no good. This is before the hose problem. When I get the hoses back the bad hose has a torn place next to the fitting in the metal braid. When I show the hose to several other mechanics, they all agree the hose was damaged during the replacement of the sender.
It gets worse. We are out of town for Thanksgiving and the truck is loaded with furniture as Mom is moving into a retirement home. Friday November 29th 2013 we are heading home when the very same hose blows out again. A tow-bill later we are back at Mom's waiting for Monday to get repairs done.
The NAPA warranty is up as it is 17 months since the original repairs, but only 4,000 miles. We don't drive the truck a lot except to haul the cab-over camper or 5th wheel.
We will get the repairs done, but what would you do? Get on the NAPA Garage's case or seek out the builder of the substandard hose? Would this come under fitness and merchantability laws. This hose should have a Plus 200,000 mile life, not 4,000 miles.