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Ford Won't Warranty Blown up Diesel
Got a call yesterday from Ford after them having my truck for 1.5 months saying that they have pulled my motor apart and have sent an auditor to look at it and he determined that there is dirt ingestion in the motor and it is not covered by warranty. PROBLEM: Motor has a broke ring on a piston that tore up a cylinder wall on 1 cylinder only and I mean took a chunk out of the wall about the size of half a dime. The other cylinders in the motor look beautiful. Service manager and Technician are both fighting Ford but Ford says we only go by what the auditor says. The service manager made me take pictures of everything and said get an attorney and that Ford is trying to screw you. Needless to say that in the past year my truck has been in the shop 9 times all for the same reason and they could never fix the problem till they finally pulled the motor apart this time and found the problem. So my question is what do you do??? I mean I already contacted an attorney but what do i do about a vehicle for the next year in a lawsuit. Any way to get Ford to come to there senses?? I mean it is truly a black and White broke part problem. Sorry for the long detail just trying to set the story straight.
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Thanks guys and i am trying to understand this but as for the truck no it does not have an aftermarket intake on it. It is all stock. There is a huge amount of oil in the intake tube before the turbo where it is sucking it out of the motor due to the broken ring. In that oil is some dust and dirt particulate... Of course it is going to show dirt in the intake as it will stick there because of the oil. Ther is no other dirt found anywhere else just there and this is what they are basing there dirt ingestion on. Just dont get how they can see a broken piston ring and a scored up cylinder and blame it on oil and dust in the intake tube.
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No not at all The general manager of service said he has been doing this for 18 years and he agrees with me 100 percent. He told me that he was embarassed to have to tell me ford wouldnt warranty a motor that has a broken piston ring and gouged cylinder due to dirt ingestion. they are standing behind me telling me to get attorneys or do whatever I need (they are helping in the guiding proccess) to make ford pay for this. They arent asking me for a dime...
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who has been doing the PM's on your truck? I guess what I'm getting at is that is that stupid a** says it due to dirt ingestion, lol-only one cylinder got the dirt, you could file a claim against goofy lube or whoever? for improperly installing the air filter-intake hose and causing this damage. unless you've done your own maint.
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