Ford Won't Warranty Blown up Diesel

[Raising Hell]

The dealer is trying to hash it out with Ford. The general manager of service has tried to get the engineers instead of the auditor to come look at the motor. But the engineers say that they go by an auditors word and they wont come look at the motor. I posted pics in a link above it is clearly a part failure... I just dont know what else I can do as Ford just says oh well we aren't fixing it cause our auditor said not too.

[bigb56]

Call your local newspaper, or TV station.

[GAS]

i know this doesn't help but me and my father went through problems with Ford corporate also.
About one year into his 5.4 gassers life it started running rough, take it to the dealer and they find one bad plug. replace it and the truck would run fine for 6 months or so, kept happening to the same cylinder. Fast forward to the warranty expiring, starts happening sooner after replacing the same plug.
Finally replacing the plug doesn't fix it, dad calls me and tells me all about it and wants some ideas. I ask for compression numbers, and blow by percentages. They never did any dad says, ever.
I step in call the dealer, talk to the service manager and ask him to call me back in one hour with the numbers. Three hours later a most embarrassed manager calls me and says 0 compression in number 5, the plug eating hole. All the blow by is coming out the oil fill cap.
hmm says I, sounds like a ring problem don't ya think?? Well yeah I guess so says the manager. Ok so why don't you pull the head and take a look see at the bore n stuff, I say.
So he call me in a few days to tell me the bore looks perfect, and he even went the extra mile to vacuum test the valves, all good. Next step is to pull the motor so they can pull the piston and take a look see there.
BTW pop is 80 and just isn't up for the arguing with these guys, which why I got in the middle of it.
A week goes buy, I get a call from the mechanic working on it. He says I'm calling you first so you don't get screwed on this. "I pulled out the piston and there was only the top compression ring on the piston, ain't got one , never did"
Service manager calls me later in the day to tell me the same thing. Says "I'm gonna call Ford and see what they will do since it is obvious that the screw up goes all the way back to day one". next call, he tells me that the regional guy says tuff sh** it's out of warranty. "Te bill to put in a new set of rings on the one piston, is gonna be about 1800 bucks."
In the end, after talking with the dealership owner, and the service manager face to face they came up with an offer we decided to accept. Dad and I talked it over, getting lawyers involved just wasn't worth the hassle.
I gave the mechanic 300 cash, and the dealership paid for all the parts fluids etc.to assemble the motor and get the thing back on the road.
Itwas five years ago, the truck has run like a champ since.

Good luck with your mess!

[fordtrucker]

Im in the same problem but the ford dealer is working against me instead of with me. They say a small amount of water in the fuel ruined the whole engine and ford will not cover it. How was i supposed to know to drain the water separator after 73000 miles when the dealer did all the maintenance on the truck? Im looking for a good lawyer right now.

[Robsr]

Well listen to this and beware as well. I had inspected an 05, 6.0, 54k miles, purchased used at a dealership. sold him a 200k warranty for 4k+. sold truck with studs, edge tuner, hollowed out cat. slimey car salesclown told him warranty is good even with mods. truck now has coolant loss issue and ford wont warranty it! because it has been modded. Ford has better lawyers then we could ever hope to afford.

[95dieselsmoke]

What year truck are we working with here?

[fordtrucker]

2007 with the 6.0L

[MikeZ3481]

how many miles on it? I would have them prove the rest of the cyl have "dirt" damage. And, have them prove that you had a air filter properly installed, and have the tech prove it after it was removed to get the engine apart. The engine has a 100k warrenty, there was no reason for you to be that far under the hood and def no way for them to prove it. It would be you vs. the tech and word doesn't mean crap.Esp if you had no mods. I had head gaskets studs done after stacking programmers, meth injection, and they tryed to call me out on the flower marks on the pistons. And i got out of it. Just think logically. The flower marks were 1 1/2 times the size over stock.