Originally Posted by DANNY HEBERT
DO NOT BUY A DP TUNER IF THE MAKE A MISTAKE AND SEND YOU THE WRONG CHIP AND IT BLOWS UP YOU PCM THEY WILL NOT TAKE RESPONSIBILTY FOR IT. I HANE A LETTER FROM THEM STATING THEY SENT ME THE WRONG CHIP. I GAVE THEM ALL THE INFO ON THE PURCHASE OF A NEW PCM, REPROG OF PCM, AND SHIPPING THEY ONLY PAID FOR THE SHIPPING AND THE REPROG NOT THE COST OF PCC. i SPOKE WITH JODY HE TOLD ME IT WAS MY FAULT AND FORDS FAULT THAT THE PCM GOT BLOWN. IT NEVER WOULD HAVE BEEN AT FORD IF THEY WOULD HAVE SENT THE RIGHT CHIP IN THE BEGINING
PCM's do not die with the wrong programming on the chip. We sent you a F6 instead of the F5 and we did call you to tell you what happened. I asked you to send me the receipts to review. Yes I felt we owed you some compensation for our mix up and what you were sent was a fair assessment for your troubles.
During your conversation with Jody prior to mine you stated you pulled the chip off while the keys were in the ignition and he remembered that statement. That does not have anything to do with the mistake we made. I have already sent you a check to compensate you for the part we feel was fair. We did only because I held to my word to help you in any way we could. I did not ever state we would pay for 2 PCM's. That is why I wanted the receipts first to review them.
Nonetheless, you have brought this to the forums to try and hurt our reputation in spite of us offering to refund you for your chip purchase.(although it is far beyond our normal time frame.
We've been doing this for almost a decade and everyone on the forums knows how you can damage a PCM. What you are saying caused the failure is not possible.
Just so you know we have to get an RMA from our supplier on the gauges so it takes a few days to get it.
You have voiced your distaste and it is noted.