Exchange policy?

[Adam711]

I was going to call my local store tomorrow and ask them the same question, but thought I would post it here as well. 1 month ago I purchased a new set of Good Year Wrangler Duratracs for my truck. I have purchased BF Goodrich All-Terrain KO atleast 4 times in the past, but the manager of the store recommended trying the Good Years. To say the least, I am dissatisfied with them. What's worse, they were $50-$60 more apiece than the BFGs. The issue lies in the fact that sidewall strength seems to be lacking. Lateral stability is poor at best. They produce a swaying or fishtailing feeling. Anyhow, I'm interested in what options I have, if any, for exchanging these barely-worn tires for the ones I originally wanted? Thanks for your input.

[Evil Eye]

Go to the store and talk to them directly and they will take care of you. I have had EXCELLENT service with Discount when I had a situation similar to yours. They gave me full credit for a set of tires that I wasn't 100% satisfied with and I ended up with the ones I wanted. If you have more than just a month's worth of wear, they may pro-rate the tires, but mine were just a week (or so) old so I got full credit. Best of luck and let us know what they do for you.

[Discount Tire]

Originally Posted by Adam711

I was going to call my local store tomorrow and ask them the same question, but thought I would post it here as well. 1 month ago I purchased a new set of Good Year Wrangler Duratracs for my truck. I have purchased BF Goodrich All-Terrain KO atleast 4 times in the past, but the manager of the store recommended trying the Good Years. To say the least, I am dissatisfied with them. What's worse, they were $50-$60 more apiece than the BFGs. The issue lies in the fact that sidewall strength seems to be lacking. Lateral stability is poor at best. They produce a swaying or fishtailing feeling. Anyhow, I'm interested in what options I have, if any, for exchanging these barely-worn tires for the ones I originally wanted? Thanks for your input.

Thank you for the post and you support here on the boards

Our number one goal is our customers satisfaction. When ever you are not happy with a purchase we'll do everything we can to make it right.

Like Evil Eye mentioned, contact your store directly and they'll get you taken care of. I suggest speaking with the store manager directly.

On a side note, the DuraTrac is an excellent model and on HD trucks appears squirmy at first. This is mainly caused from a few things. First is the mold release agents that are in the tire. This oily substance takes about 500 miles to work it's way out of the tread. Second is the height of the tread blocks. The DuraTrac has an almost vertical tread block which can be a little squirmy at first but as the tire breaks in this feeling will go away. Lastly is the air pressure. Like many aggressive tires, even a slight change in air pressure can make all the difference.

I hope this information helps and if we can be of further assistance please give us a call at 1.888.459.4080.

-Matt

[Adam711]

Matt, thanks for the input. I have roughly 2,000 miles on them now, and granted they do seem better than when they were first put on, but still leaves me feeling almost like I'm on ice sometimes. Speaking of air pressure, the first week or so I kept them at 65 front/75 rear. I then aired them up to 80/80 and that seemed to firm them up a little bit more. I'll re-post here after I speak to the store manager who talked me into them in the first place!

[Discount Tire]

Keep us posted and thank you again for your continued support.

-Matt