Quote:
Originally Posted by Discount Tire Direct
There's a little confusion here. Mike, Correct me if I am wrong but you don't have a manufacture warranty claim at this time. You are actually wanting to purchase our extended warranty, Certificate for Free Replacement, for your MT tires correct? I called a couple stores in San Antonio this morning because I was unsure on this policy and here is what I found.
We used to sell our certificates for free replacement for any tire that we could purchase no matter where you bought it. Unfortunately, when we the stores looked at the numbers on this they found that when we did this our warranty claims for these "outside bought" product was out the roof. It seems that many people were taking advantage of our certificates without supporting us with their initial purchase and unfortunately they have decided not to continue to do this. Now we understand that we aren't always the lowest price but we want to be and we will try to match or beat anyones price that is lower but there are times when we just can't. Mike you sound like you got a heck of a deal. We appreciate your business, we really do, It is unfortunate that others have ruined the certificates for free replacement for you and your situation.
If you have a manufacture warranty claim that you would like us to look into please let us know we would be happy to try to take it to MT to see if they will warranty it for you.
I asked about the balance too. The San Antonio store would be more than happy to set you up with a lifetime balance. Lifetime balance for oversized tires does typically cost a little more due to the nature of oversized tires to come unbalanced quite often, but they will be happy to do it for you if that's what you would like.
I am sorry if there was any mix up or missunderstanding. Personally, I think its pretty cool that people will go out of their way to come buy our warranties. That speaks loud for how good they are.
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Thanks for the fast reply !!
The lifetime balance is all I'm looking for I understand about the other thats for sure .. I want to keep going to Discount as 15 years with you guys I have been more than happy !!
I just want to keep my tires balanced thats for sure . As for any problems with the tires none they are fine and run true. I just wanted to make sure all was on the up & up from what I was told..
I'll see what Goerge on Goliad has to say ..
Thanks for all your help !!!