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Old 05-10-2013, 04:13 AM
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Heads Question and After Market Warranty

I recently had a head crack on my 6.0. OK not a big shocker, but I do have a after market warranty on the truck and it states it covers cylinder heads with the exclusion that it is an internally lubricated part. So I was arguing with the guy on the phone that the head in and of itself is an internally lubricated part which he said it is not. after talking to a few people they said that to really hit them right it would be dependent on whether or not the truck has a shaft rocker arm system which means it would be internally lubricated. I though that the head assemble was internally lubricated due to the parts that it housed period. What is my best argument for this with these scam artists?
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Old 06-09-2013, 07:46 PM
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My response to them the next time you call is to get the reps name, the name of his supervisor, the state they work out of, the address of the company. After you get this information. I would then get online and find the State Attorney General for that state and file a complaint with them. In the past when I have had problems with a company trying to renege on a contract like that. I immediately notify the state of the problem only after I have documented that I have tried to resolve the issue before contacting them about it. Good Luck.

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