FORD Hotline?

[brendanlush]

What is the Ford Hotline I keep hearing the technicians and service people talking about? My truck has been in the shop for over a week now and I called today and they said the tech needs to get in contact with the hotline to replace the bellhousing seal.

[SCUFFY828]

ford hotline is a bunch of guys sitting at a phone and techs at the dealer can call them and ask questions , get opinions or even have to get ok from them to go ahead and put a part on a truck ,just part of the dealership process at times , and it covers the techs butt if hotline says go ahead and make a certain repair on a problem vehicle , helps the tech make sure he gets paid for the repair