Spartan diesel

[svt28640]

I ordered a spartan tuner for a 6.4 with 350 hp tunes last week. $1250 bucks. I get it an its not even programmed to do egr deletes. So i call to find out what i need to do. Guy said get serial number vin an stradegy an call right back an we will take care of you. I call back An the women answers the phone an was carrying on a personal conversation in the back ground for nearly a minute before i said "excuse me ma'am" She responded "yeah" i told her i just spoke to a man an told her what i was told to do an she said well i cant help you, your gonna need to email tech support.i Explained i had just spoken with a man an hed told me to call, She procedded to call me a "lil Fu**@# " an hung up on me. So needless to say i will never be doing business with spartan again. An there tuners are nothing of what ud expect. Sorry to rant just thought id share maybe save someone some aggravation

[HVAC SuperTech]

unfortunately I know EXACTLY what youre talking about. and I beleive I know the woman you spoke with.....Customer service has never been their strong point. Although I will say Matts tuning is out of this world fast.


did you get the problem solved? are you running the tuning now?
I know that the tuning for the EGR/DPF on the truck are alot more conservative than the DPF/EGR off tunes....