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post #1 of 2 Old 04-05-2012, 02:18 PM Thread Starter Fanatic
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Spartan diesel

I ordered a spartan tuner for a 6.4 with 350 hp tunes last week. $1250 bucks. I get it an its not even programmed to do egr deletes. So i call to find out what i need to do. Guy said get serial number vin an stradegy an call right back an we will take care of you. I call back An the women answers the phone an was carrying on a personal conversation in the back ground for nearly a minute before i said "excuse me ma'am" She responded "yeah" i told her i just spoke to a man an told her what i was told to do an she said well i cant help you, your gonna need to email tech support.i Explained i had just spoken with a man an hed told me to call, She procedded to call me a "lil Fu**@# " an hung up on me. So needless to say i will never be doing business with spartan again. An there tuners are nothing of what ud expect. Sorry to rant just thought id share maybe save someone some aggravation

boost, pyro, egt, an fuel psi gauges, fass 150 55psi, fuel tank sump, regulated return, fuel bowl delete, Terminator t500, swamps gen3, irate wastegated t4 kit, billet s475, 400cc400%, fluidamper, swamps girdle, block filled, manley h beam rods, mhale cut/coated pistons, gear heads stage 2 sled series cam, ported an polished heads, fire rings, h11 head studs, swamps springs, swamps push rods, php hydra, precision convertor, suncoast internals, billet shafts, bts valvebody, detroit truetrac.
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post #2 of 2 Old 04-10-2012, 01:20 PM
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unfortunately I know EXACTLY what youre talking about. and I beleive I know the woman you spoke with.....Customer service has never been their strong point. Although I will say Matts tuning is out of this world fast.

did you get the problem solved? are you running the tuning now?
I know that the tuning for the EGR/DPF on the truck are alot more conservative than the DPF/EGR off tunes....

E99/CC/Lariat/Factory Wide Body Kit
"The Mistress"
Power Hungry Performance HYDRA Chip
Custom Tuned by Bill@PHP, Tony Wildman@Total Diesel Performance and Lars@Gearhead

D66 w/Dieselsite WW2, Full Force 250/100s, Adrenalin HPOP, Built Trans, Walbro Fuel Pump, S&B Intake, 6" Stacks, Leveling Kit, Eagle Alloy Wheels, 315/75/16 Grabber AT2s & Much More

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