Is Alligator legit or anyone had issues? - Ford Powerstroke Diesel Forum
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  #1  
Old 02-25-2014, 02:44 PM
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Is Alligator legit or anyone had issues?

I am worried because I paid $772 for an airdog 2 system and over night delivery to fix my cracked water separator (Walking the kids to school sucks in 20 deg weather and its snowing). Well, my order was never shipped, I called them and they where no help, they told me they would call me back about it and never did. The conversation I had with them pretty much ended with them saying they have no idea where my order is or when I will receive it. I have never ordered through these guys before so I am a little worried I may have gotten taken, and the worst part is my truck is still broken. Anyone have experience with them?

Last edited by tech180; 02-25-2014 at 02:49 PM.
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Old 02-25-2014, 02:50 PM
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Yeah they are legit. Usually really good customer service.
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Old 02-25-2014, 02:51 PM
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Quote:
Originally Posted by layson View Post
Yeah they are legit. Usually really good customer service.
ok, thanks, that makes me feel a little better, lol. They where nice on the phone just had no answers for me and did not keep their word about call me back (And my missing product). made me a little suspicious.
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Old 02-26-2014, 08:11 AM
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They will take care of you. I had an issue with one of their products and I had a new one at my door in a couple of days. You just got to be the squeaky wheel! Call them back if they forget to call you.
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Old 02-26-2014, 08:13 AM
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Don't forget to fill out the warranty paperwork on that airdog setup. When it ****s Airdog won't help you out. So fill out the paperwork and send it in!
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Old 02-26-2014, 09:36 AM
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Tech180, This is Bryan from Alligator. We are Currently looking into this issue.
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Old 02-26-2014, 09:38 AM
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Tyson,

I apologize about your bad experience. It looks like you got your pump ordered right about the same time as our same day shipping cut off on the 24th. Either way we had it to UPS by the 24th and updated your account with tracking information on the 24th.
1ZV54V140197992737
According to the tracking information it is out for delivery today which means for whatever reason it took UPS 2 days to get it to you. We will file a report with them and I have gone ahead and credited back the full amount you paid for overnight shipping.

If there is anything i can do for you please let me know.

Jason.
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Old 02-26-2014, 11:42 AM
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Quote:
Originally Posted by Blackcloud556 View Post
Tyson,

I apologize about your bad experience. It looks like you got your pump ordered right about the same time as our same day shipping cut off on the 24th. Either way we had it to UPS by the 24th and updated your account with tracking information on the 24th.
1ZV54V140197992737
According to the tracking information it is out for delivery today which means for whatever reason it took UPS 2 days to get it to you. We will file a report with them and I have gone ahead and credited back the full amount you paid for overnight shipping.

If there is anything i can do for you please let me know.

Jason.
Thanks Jason, you guys are awesome and I will order from ya again :-).
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Old 02-26-2014, 12:56 PM
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That post should get a ton of likes!!
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Old 02-26-2014, 01:40 PM
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I told you they are good peeps. I don't know about that Bryan guy though...LOL
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