Serving Our Country!
Join Date: Jun 2007
Location: Clovis, NM
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My truck got towed today...
Got my Bully Dog Triple Dog GT on Wednesday from Alligator Performance and did the software update on Thursday. Left work early today to install it and download a program while Bully Dog tech support was open...just in case.
Turned out it was a good thing I did it during their business hours...The downloader got hung up at the last "Turn Key to Run Position" and froze...nothing I could do worked. Tech Support walked me through some possible fixes and nothing worked. Truck would turn over, but wouldn't start...we figured that had to do with the PATS not knowing my key anymore. We tried to reload the stock program about five times, all to no avail.
The last option we had was to get my truck towed to the dealer to get the computer re-flashed. Had the wrecker showed up on time, we would have gotten to the dealership in time to get it back today. By the time the wrecker got here and got hooked up, we had 15 minutes to get to Ford before they closed for the night. Good thing was they got my Ex pulled into the shop and have it sitting in the right bay to get started on it first thing Saturday. Yes, I said Saturday. They're bringing a Powerstroke Tech in tomorrow just to reflash my computer and they're not charging me any extra.
Bully Dog says they want my programmer back to see what's going on and they also intend to reimburse me for the reflash and maybe the tow.
Kudos to Bully Dog tech support! They spent two hours on the phone with me trying to figure out what was wrong and exhausted their collective knowledge and intend to help me get everything fixed.
I really believe that the PO flashed the computer with a Hypertech and never flashed it back to stock. I checked the all over the truck to make sure there wasn't another chip anywhere that I didn't know about.
Please refrain from the comments of "You shoulda bought a TS or a PHP or a TW chip." I bought the GT because that's what I wanted. I didn't want a 6-pos chip because I didn't want to install gauges on the pillar and I liked what Bully Dog had to offer.
On the bright side, I was fortunate enough to get towed by another Ford...would of been a little more embarassing if they brought a different wrecker!
2002 Ford Excursion XLT 7.3L Powerstroke
MBRP 4" Turbo Back
Bully Dog Triple Dog GT
Kenwood In-Dash Nav
05 Grill and Headlight Conversion
Ranchhand Legend Grill Guard
MB Stryker 16x9 Wheels
Yokohama Geolander 265/75R16 next is 33's
Waiting on a Remote Start and a Home-made TruckVault