Compression Ignition Addict
Join Date: Nov 2008
Location: Princeton, NJ
Thanked 14 Times in 12 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
A copy and paste from a thread in PSA:
Boy, I am not looking foward to the first time we get racked over the coals. Will we see failures?..no doubt!! We can and will make it right as fast as possible with those customers. It's all we can do at that point.
So I will disclose right now..closing in on 500 pumps sold we have documented 9 failures.
3 rear leaks
1 bad tap
2 completely destroyed...We are calling them manufactures defects. They were totally destroyed inside.
Oddly enough the same customer destroyed both pumps.
We have corrected the rear cover, o-ring and tap problems!!!! We learned as we went.
Every pump was replaced at no cost to the customer.