PHP Phoenix ordered - Ford Powerstroke Diesel Forum
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  #1  
Old 10-05-2013, 09:02 PM
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PHP Phoenix ordered

Ok so just ordered my chip yesterday from php. i just wanted to know on average how long it will take before it shows up on my door? I know they busy with plenty of other stuff there, so it will take time and im in no hurry but just wanted to Know. Thanks guys and looking forward to the custom chip over the game boy programmer
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  #2  
Old 10-06-2013, 09:44 AM
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took me a week.
realistically 1-3 weeks.
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Old 10-06-2013, 10:22 AM
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Like stated above, 1-3 weeks. It's a damn good thing their products are good because they're customer service is terrible.


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Old 10-06-2013, 10:43 AM
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ya it wouldnt work anywhere else

hello from chico!
i see your from sac, im only about an hour and a half north of you.
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Old 10-06-2013, 12:25 PM
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Originally Posted by 01Crewcab7.3 View Post
Like stated above, 1-3 weeks. It's a damn good thing their products are good because they're customer service is terrible.


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Exactly why I went with Gearhead.

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Old 10-06-2013, 06:28 PM
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Check out KTPerformance.net. Authorized dealer for phoenix chips. From what I can tell he burns them and ships the same or next day. Really good answering the phone or calling back if busy. Very happy with my purchase experience. No hydra though.
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Old 10-06-2013, 06:38 PM
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Originally Posted by Gchapell View Post
Check out KTPerformance.net. Authorized dealer for phoenix chips. From what I can tell he burns them and ships the same or next day. Really good answering the phone or calling back if busy. Very happy with my purchase experience. No hydra though.
That's where I got mine from. But if you need/want custom tunes it took forever because Kenny did/does not have all the files. My tunes got screwed up and argued with PHP for a few days until they finally looked at my files and seen they gave me manual trans tunes when my paperwork said BTS trans on it. hard to get ahold of too.

KT's service was very good. Not so much with PHP.

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Old 10-07-2013, 04:24 AM
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Took me a little over a week for mine to come in. Love my pheonix though it was worth the wait!
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Old 10-07-2013, 08:11 AM
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Going to go against the grain here and say that I had good customer service so far from them. Have gone back and forth with Jay over PM here on this site and got prompt responses. I just haven't had the issues that other people are having with them as far as customer service.

As far as how long it will take, I would think that you should reach out to them to see if they have an idea on how long it will take. Mine was delayed by a couple of days because they ran out of chips. I still got it within a week or 2.
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Old 10-07-2013, 09:37 AM
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It took me over a month to get mine and they charged me for it twice. Tool awhile go get the refund also.


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