Join Date: Aug 2013
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Going to go against the grain here and say that I had good customer service so far from them. Have gone back and forth with Jay over PM here on this site and got prompt responses. I just haven't had the issues that other people are having with them as far as customer service.
As far as how long it will take, I would think that you should reach out to them to see if they have an idea on how long it will take. Mine was delayed by a couple of days because they ran out of chips. I still got it within a week or 2.
2001 F-250 7.3 2wd
3/5 DJM drop, AIS Intake, Strictly Diesel Ported Housing, CFM Boots, Banks Exhaust Brake, 4" Banks Straight Pipe, PHP Phoenix Chip, Tru-Cool 40K Trans Cooler, KCM HPX, Autometer Ford Match Gauges (Boost, Trans Temp, Pyro), International Up-Pipes