Airdog 2 pump motor junk after only 3 years, pureflow won't stand by their product

[nadekeys]

This situation has really frustrated me.

I bought an airdog 2 unit from the online retailer Diesel Auto Power in August of 2009. I sent in the warranty card immediately after I received the pump. Now, three years later, the pump motor dies on me. It had been sounding funny since the last winter but I had checked it all out and everything appeared to be fine. I had replaced the filters around this time as well thinking some restriction in the filters may have been causing the pump to get noisy.

So the pump died this last weekend, and I go to contact Pureflow technologies (Josh Smith specifically) and he tells me they have no warranty paperwork for my serial number, they will not cover the pump, and he wants $219 for a new pump and tower assembly. This is inexcusable in my opinion. So a company can “lose your paperwork” whenever they want to not cover a warranty issue. This is the problem with forcing people to send in a registration card to activate the warranty….the company can then claim they never got it, or lost it when they don't want to cover warranty issues.

Along with this is the frustration that a pump like this only lasts three years and then dies, which is also inexcusable in my opinion. Anyone else had any experiences like this? I had bought the airdog because I thought they took care of their customers. This is obviously not the case.

Think there is any chance of taking the motor off and having it re-built? I don’t know a whole lot about these electric motors. Thanks for any and all input. Should have went with FASS or some other company.

-Nick D.

[layson]

That is too bad. That was once a great company with a good product. Now it has gone down hill. My friend didn't send in his warranty card and had to buy another one. They were complete *******s on the phone with him. Then they send him the new one and guess what it didn't work either. Then he had to talk to the guys all over again. He ended up taking it apart and finding out they forgot to stick an oring in the pump and the old one had a real cheap oring in there and it wasn't even viton. I would steer clear of airdog! There low pressure pumps seem ok, but the higher pressure setups are junk and their customer service sucks too!

[nadekeys]

That is good info, thanks layson. I was contemplating just spending the $220 for the new motor but now I'm not so sure it that one won't be any better. The alternative is ditching the airdog all together which I'd hate to do and would be a pain at this stage, not to mention all the money I've sunk into it already. My next truck will not have an airdog.

Sweet looking truck by the way!

[layson]

Thanks, you ought to go over on forddieselpower.com or ford-trucks (1999 - 2003 7.3L Power Stroke Diesel - Ford Truck Enthusiasts Forums) and find the member milleroutdoors and ask him what he did to fix his. He may be able to help you fix yours...

[Term3]

I've had my AD2 for close to six years with no issues but then I left every part of Pure Flows install kit in the box. $220 is still a cheap price for a $700 pump that can be reliable IMO.
Wiring Upgrade

[Knotwild]

03/07/2013. Same thing happened to me. Airdog tech Josh was a Tyrd and less than helpful. Mine did not even last 3 years. I wish I could tear it down and have the motor rebuilt, but since I have to have the truck daily, I can't afford to tear it apart and not get it fixed. Airdog customer service stinks.

[dentexpowerstroke]

Hear of this all the time, it's the reason I steer people away from airdog. Some people have them last years and years with no issues, a lot have them die off within the first year or 2.

[timmyboy76]

nothing wrong with OEM pump, even with BIG POWER. Do the HUTCH mod and your, air in fuel, will be eliminated.

I got one of these, for..just in case. Been proven to hold up for 10's of thousands of miles on both d2 and wvo

http://www.ebay.com/itm/NEW-FUEL-PUM...7260e8&vxp=mtr