PHP customer service issues - Ford Powerstroke Diesel Forum
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post #1 of 24 Old 07-13-2012, 08:34 AM Thread Starter
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PHP customer service issues

Hey guys,

I ordered php tunes on a ts chip. Php processed my order 6/5/12 said would ship by 6/8 give or take couple days depending on workload. Contacted php 6/21/12 by phone (finally) and she said they was going to ship that day, still didn't get it. Sent emails to all addresses on website, Bill contacted me on 7/2/12 said he was going to tune chip and send 7/3/12. Here it is 7/13/12 still no chip, can't get php by phone or email.........Has anyone else had any similar issues with php?
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post #2 of 24 Old 07-13-2012, 08:40 AM
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I'd call my credit card company and dispute the charges
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post #3 of 24 Old 07-13-2012, 08:41 AM
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ive always had the best service from php.
i know they get busy but its well worth it.

2000 F250 Extended Cab
7.3 Diesel
200cc Injectors
38r Ball Bearing Turbo
Regulated Fuel Return
"Project Under Construction"
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post #4 of 24 Old 07-13-2012, 09:37 AM
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Send Bill an email. They are closed this week and will probably need a day or two next week to just catch up on calls and emails.

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post #5 of 24 Old 07-13-2012, 09:41 AM
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It took me two months two get my chip from PHP. Getting a hold of them was a royal PITA, and it finally took me exploding on their forums to get SOME attention. I cut them some slack because they had some family issues during that time, but the total lack of communication really irritated me. If they had simply e-mailed me and told me the situation, I would have been more than undrstanding.

That being said, I was very happy with the tunes when I finally got them.

1996 F250 7.3 PSD 4x4 - "Dally"
270k miles
It's got some go fast stuff
Sitting on 2006 F-350 axles and suspension

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post #6 of 24 Old 07-13-2012, 09:54 AM
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I just wouldn't reward a company for that kind of customer service
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post #7 of 24 Old 07-13-2012, 10:08 AM
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Quote:
Originally Posted by drunk on diesel View Post
I just wouldn't reward a company for that kind of customer service
What reward are they getting? PHP is a small company and can't always get to people right when they want it, as they're always busy. So they should be put out of business for that?

Way to support small business. Also, PHP has tons of happy customers, so they must be doing something right.

John

2004 Harley Davidson F250 #1191 - 6.0 Powerstroke
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Ported Intake - S&B CAI

100,000 Miles

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http://www.powerstroke.org/forum/wcs...rnia-chat.html
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post #8 of 24 Old 07-13-2012, 10:14 AM
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Quote:
Originally Posted by Fantom View Post
What reward are they getting? PHP is a small company and can't always get to people right when they want it, as they're always busy. So they should be put out of business for that?

Way to support small business. Also, PHP has tons of happy customers, so they must be doing something right.
Making profit isn't a reward?

When they tell you over and over that they're going to do something and they DON'T, that's poor customer service IMO

If it's going to be 3-4 weeks? TELL ME

Don't lie to me and tell me you're going to send something tomorrow if you're not
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post #9 of 24 Old 07-13-2012, 10:22 AM
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I agree
don't dog someone... Be upfront

I want something only they have right now and I am thinking of just doing without
because of this

.
.
.
Please donate to DTR Ron's Memorial
https://www.gofundme.com/2464axqr
We Miss you Ronnie
RIP
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post #10 of 24 Old 07-13-2012, 10:37 AM
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from their facebook

PHP OFFICE CLOSED JULY 6-13 while we attend a family reunion. During this time we will be COMPLETELY UNREACHABLE. In the event of a disabled vehicle, please post in the Emergency Section of the forum, and we will contact you as soon as we can.

John

2004 Harley Davidson F250 #1191 - 6.0 Powerstroke
Studded - Lots Of Bulletproof Diesel Parts
Swamps 58v FICM - KC Stage 2 Turbo
Ported Intake - S&B CAI

100,000 Miles

Live in Northern California? Stop in here and say hi
http://www.powerstroke.org/forum/wcs...rnia-chat.html
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