PHP customer service issues

[jasonp957]

Hey guys,

I ordered php tunes on a ts chip. Php processed my order 6/5/12 said would ship by 6/8 give or take couple days depending on workload. Contacted php 6/21/12 by phone (finally) and she said they was going to ship that day, still didn't get it. Sent emails to all addresses on website, Bill contacted me on 7/2/12 said he was going to tune chip and send 7/3/12. Here it is 7/13/12 still no chip, can't get php by phone or email.........Has anyone else had any similar issues with php?

[drunk on diesel]

I'd call my credit card company and dispute the charges

[nolimit]

ive always had the best service from php.
i know they get busy but its well worth it.

[tigrtrk]

Send Bill an email. They are closed this week and will probably need a day or two next week to just catch up on calls and emails.

Sent from my Touchpad using AutoGuide.com App

[nine6stroker]

It took me two months two get my chip from PHP. Getting a hold of them was a royal PITA, and it finally took me exploding on their forums to get SOME attention. I cut them some slack because they had some family issues during that time, but the total lack of communication really irritated me. If they had simply e-mailed me and told me the situation, I would have been more than undrstanding.

That being said, I was very happy with the tunes when I finally got them.

[drunk on diesel]

I just wouldn't reward a company for that kind of customer service

[Fantom]

Originally Posted by drunk on diesel

I just wouldn't reward a company for that kind of customer service

What reward are they getting? PHP is a small company and can't always get to people right when they want it, as they're always busy. So they should be put out of business for that?

Way to support small business. Also, PHP has tons of happy customers, so they must be doing something right.

[drunk on diesel]

Originally Posted by Fantom

What reward are they getting? PHP is a small company and can't always get to people right when they want it, as they're always busy. So they should be put out of business for that?

Way to support small business. Also, PHP has tons of happy customers, so they must be doing something right.

Making profit isn't a reward?

When they tell you over and over that they're going to do something and they DON'T, that's poor customer service IMO

If it's going to be 3-4 weeks? TELL ME

Don't lie to me and tell me you're going to send something tomorrow if you're not

[ZMANN]

I agree
don't dog someone... Be upfront

I want something only they have right now and I am thinking of just doing without
because of this

[Fantom]

from their facebook

PHP OFFICE CLOSED JULY 6-13 while we attend a family reunion. During this time we will be COMPLETELY UNREACHABLE. In the event of a disabled vehicle, please post in the Emergency Section of the forum, and we will contact you as soon as we can.