PHP Delivery time? - Ford Powerstroke Diesel Forum
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  #1  
Old 01-25-2012, 02:48 PM
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PHP Delivery time?

Just ordered my F.U Chip. How long should I be expecting it to arrive? Been calling all week before I ordered it and never got an awnser.
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Old 01-25-2012, 06:01 PM
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Good question. Just ordered mine as well
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Old 01-25-2012, 06:14 PM
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I've been trying to talk to PHP as well this week. No answer.. I too placed an order today. Have you gotten an invoice yet? I've been waiting for an invoice before i ship my chip off for a reburn.
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Old 01-25-2012, 06:33 PM
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I too have been trying for over a week. I just received an email from Corey saying she was out all week and she would be in touch with me tomorrow. I don't know if that means the whole shop was shut down or if just she was gone. I do know one thing.... a great product can be ruined by not so great customer service. I sent mine in for a reburn for an auto to manual swap and for a week I have not been able to talk to anyone email, phone, or forum. A company can go big overnight because of forums like this one, but it can also be destroyed overnight too.

... not to mention the 50+ 1 min. long distant phone charges listening to there machine pick up.
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Old 01-26-2012, 09:15 AM
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Still no awnser all day today.
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Old 01-26-2012, 09:17 AM
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I called earlier today. At the end of their usual message they said their office was closed. This was at about 10:15am eastern time.
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Old 01-26-2012, 12:14 PM
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Debating wether to put stop payment on it and order from someone else. They still hav'nt even taken the money from my card. Not a good first impression to me. Was just liking the option of changing the programs myself. If its this hard just to buy one, I hate to see the support. Tomorrows friday, if I can't get any contact guess im going to Beans or Wildmans.

Last edited by xraypipeliner; 01-26-2012 at 12:39 PM.
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Old 01-26-2012, 03:53 PM
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I too was going to order the F5 chip but im probably going to be going through Tony Wildman (TW) because he actually answers the phone and when i have a question i dont want my chip or truck down for days or even weeks....
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Old 01-26-2012, 03:55 PM
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Ordered my chip in the 13th received an invoice on the 15th and got another email today saying it was shipped and on its way be here in 3 days. I got nothing but good things to say about PHP. Got to remember they are a small family run business. Sorry fellas....
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Old 01-26-2012, 03:56 PM
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My dumb *** pulled my PCM and never wrote down the code. Filled out the info for the order amd went right back outside and re-installed it. Guess I will wright it down this time!!
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