Stealership removing warning lights? - Ford Powerstroke Diesel Forum
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Old 10-24-2013, 04:24 AM
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Stealership removing warning lights?

So last week my steering column bearings fell out, again. Six months ago I put a used column in it but it was a nightmare to remove and install. This time I learned the bearings in the upper portion of the tilt can be replaced but chickened out on the install, so I called ford. They said they would use the kit and to bring it in. 1 and a half days later I get my truck back 170 in labor, not bad I thought but when I walked in the shop I was looking for the manager to pay my bill, but I stumbled upon the guy that they said would be fixing my truck, and he was acting really nervous and tried to ignore me so I knew something was up. When I drove my truck home warning sirens kept going off 5 beeps 5 times, so on the forum it therefore meant he probably took the srs light out and my horn doesn't work. My cruise control didn't work before, and I did have a srs light on. I feel if I tell his boss what he did he might get fired. What would you do?



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Old 10-24-2013, 04:27 AM
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To clarify the horn and the srs light were working before I had it worked on. The cc did not work before


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Old 10-24-2013, 04:31 AM
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you are questioning whether or not you should tell the boss when you paid for this install?

What would your alternative be?
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Old 10-24-2013, 04:40 AM
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Quote:
Originally Posted by Heavy_GD View Post
you are questioning whether or not you should tell the boss when you paid for this install?

What would your alternative be?
I could live with it, but do you think ford would charge me again?


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Old 10-24-2013, 05:20 AM
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I have to tell you, if I pay for a service the "friendship" is on the back burner.

You spent money to get something done and in the process something was broken, they are liable unless they can prove your parts were faulty.

Most service writers would have tried to easily up sell you so he is clearly hiding his mistakes IMO.
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Old 10-24-2013, 05:53 AM
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IMO any technician that would knowingly remove a warning light should not have a job anyway. They are endangering lives and the lights are there to inform the driver/operator that there is a serious problem. I wouldn't think twice about taking the truck back. If you were to get in an accident and be killed or seriously injured because some hack removed the warning light, his/her job will be the last of their concerns.

Now this may not be the case here but this is why I have a problem with flat rate. The tech may have been getting close to book time or maybe even over and just said #$#% it and pulled the light so he didn't loose money or get on to the next bread and butter job.

So my vote. Take it back.
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Old 10-24-2013, 06:00 AM
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Quote:
Originally Posted by mxfever090 View Post
IMO any technician that would knowingly remove a warning light should not have a job anyway. They are endangering lives and the lights are there to inform the driver/operator that there is a serious problem. I wouldn't think twice about taking the truck back. If you were to get in an accident and be killed or seriously injured because some hack removed the warning light, his/her job will be the last of their concerns.

Now this may not be the case here but this is why I have a problem with flat rate. The tech may have been getting close to book time or maybe even over and just said #$#% it and pulled the light so he didn't loose money or get on to the next bread and butter job.

So my vote. Take it back.
X2

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Old 10-24-2013, 07:18 AM
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well put sir... x3
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Old 10-24-2013, 07:31 AM
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Go back and get what you paid for!!!!
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