Anyone have trouble with TW's customer service? - Ford Powerstroke Diesel Forum
 
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post #1 of 9 Old 12-03-2012, 05:31 PM Thread Starter
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Anyone have trouble with TW's customer service?

I was just wandering if anyone else has had problems with Tony Wildmans customer service??I ordered a chip about a month ago and recieved it but it only works right on a couple of settings.I have called numerous times and left messages and also sent a few emails all with no response over the past couple of weeks!I basiclly have a chip that doesn't do me any good.Maybe he has a good reason,I never had that problem before.Just curious..

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post #2 of 9 Old 12-03-2012, 05:56 PM
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Well I don't want to bad mouth anyone so ill just say YES, I had an issue similar to yours. After close to a year of sending the chip back and fourth and waiting to hear back I got my money back.

Good luck. Ill be using PHP soon

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post #3 of 9 Old 12-03-2012, 06:18 PM
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I will say he part times tuning, and I know his daughter had medical issues. Check the Morgan Wildman thread.
But, it is still a business.
Just trying to clarify things.

I made my Samsung SGH-I997 send this.


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post #4 of 9 Old 12-03-2012, 06:24 PM Thread Starter
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I knew that he had some medical issues in his family.I dont want anyone to think that I am on here to bash Tony and his busuiness,I just would like some answers to my problems.I had great luck with my OBS chip that I had got from him.Maybe I will hear something soon(I hope)

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Adrenaline HPOP
Reburned TS chip by TW
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post #5 of 9 Old 12-03-2012, 06:54 PM
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I understand, and me too

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post #6 of 9 Old 12-04-2012, 03:16 PM
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Try talking with Cary, at CT Performance. He is a vendor on the forums and I know he sells Wildman tunes. Not saying he can help but it's worth a shot.

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post #7 of 9 Old 12-04-2012, 06:09 PM Thread Starter
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Tony just sent me an email to let me know that he had issues with his daughter and appologized for the delay.He assured me that he would make it right or issue me a refund.I just told him to take care of family first and we will take care of my problems when he is up to it.I cant imagine being in his position and trying to concentrate on work!

95 F-350 CC Dually,5SP
DIY Intake
7.3 SD Intercooler with Banks Pipe Kit
4" Exhaust
Guages
Adrenaline HPOP
Reburned TS chip by TW
SD IDM
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post #8 of 9 Old 12-04-2012, 06:22 PM
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Having exact same issues. Just sent my chip back for the 2nd time due to it not working correctly. (cuts out shifting positions, transmission not working smoothly)

I know he is having family issues and in the end that is more important than making my truck quick.

I have faith he will make it right tho.


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post #9 of 9 Old 12-05-2012, 09:22 AM
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Check your pcm..did you over clean it?
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