Why DP Tuner don't like HID?

[Silver200273L]

Almost had the truck for a year and it came with DP Tuner. Few days later after I own 2002 F250 7.3 I installed HID on the truck and it was fine. Well until this morning start truck up and it was fine and some how I turn the lights on and drove off and it completely shut off the truck. When I got home and I played with the light switch by turn them on and off and truck run weird then it died. How can I prevent this to happen again? Or will I have to use regular bulb? I just don't get it because I ran HID for almost a year with DP Tuner and it was fine until now. Hope somebody will chime in with the answer. Thank you.

[Wildfire532FB]

Why do you think its your chip?

[1BADTON]

Contact Jody or Diane at DP they have a fix for it. New covered wire connection, and I think they will trade/upgrade for free just tell um your story. By the way do you have a power relay on the hids?

[JSchuricht]

From what I have read/seen the Moates switcher that DP uses is digital and the cable that they use is unshielded. On a stock truck there aren't that many items creating a RF field that can interfere with that combination but the high voltage used to excite the HID can create a large enough pulse to confuse the chip. Many people have had success with ferrite chokes however a fully shielded cable would be a better solution.

[NoRalPh]

Yea, it's their poorly shielded hardware (Moates) that's to blame. Fortunately today, Diane is no longer insisting that they don't have a problem and they Finally will admit to the flaw in the design and assist you in resolving it.

Time was though, they just stonewalled you. Insisting it's the fault of cheap HID kits you purchased (even though ALL HIDs did it and theirs was the Only hardware effected. No other programmers had the trouble they did). It did irreparable damage to their Customer Service Reputation in my eyes

Glad they eventually Manned-Up

[SeeYa]

Originally Posted by JSchuricht

From what I have read/seen the Moates switcher that DP uses is digital and the cable that they use is unshielded. On a stock truck there aren't that many items creating a RF field that can interfere with that combination but the high voltage used to excite the HID can create a large enough pulse to confuse the chip. Many people have had success with ferrite chokes however a fully shielded cable would be a better solution.

We originally had the unshielded ribbon cable, but quickly went to a shielded and grounded black corded cable 3 months after the F5 was born. We replaced those with the new cable in late 2006. Everyone was sent one to replaced those old unshielded cables.

If you still have the ribbon cable we'd be glad to swap it out. Or the cable may just have a broken ground wire. Go to our site fill out a helpdesk ticket, include your address and I ship you one.


Diane

[SeeYa]

Originally Posted by NoRalPh

Yea, it's their poorly shielded hardware (Moates) that's to blame. Fortunately today, Diane is no longer insisting that they don't have a problem and they Finally will admit to the flaw in the design and assist you in resolving it.

Time was though, they just stonewalled you. Insisting it's the fault of cheap HID kits you purchased (even though ALL HIDs did it and theirs was the Only hardware effected. No other programmers had the trouble they did). It did irreparable damage to their Customer Service Reputation in my eyes

Glad they eventually Manned-Up

Here are some threads about HID lights. There's more, I just don't have the time to post all of them from all of the forums.

http://www.ford-trucks.com/forums/11...t-back-up.html

http://www.ford-trucks.com/forums/10...e-stutter.html

http://www.ford-trucks.com/forums/93...onversion.html

8th Generation Honda Civic Forum

Diesel Forum - TheDieselStop.com

http://www.moddedmustangs.com/forums...ng-issues.html

On edit: about six months ago Jody went to a Mustang shop in Alabama for a training class. They had a Mustang towed in while Jody was there and they were trouble shooting why the engine went lean and blew up. Upon inspection it was discovered with an oscilloscope the HID lights had put off enough RFI to freak the MAF out which caused the car to lean out and the result was a blown motor.

[NOFATCHX]

I had the same problem. If you go to Radio Shack or similar electronics store - buy 2 ferrite chokes and place one near the chip and one near the tuner control, your problem will be solved. Make sure you get them large enough to fit around the cable. Mine were about the size of a quarter...