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Old 08-27-2012, 07:44 PM
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Looking for advice-shop warranty parts question

So I brought my truck into the shop in March and had the full tie rods, ends and front shocks replaced to a tune of $1000.
After 7,000 miles I've been hearing some noise in my front end, so I jacked up my truck and my tie rod has some play and makes some noise at both ends. The passenger boot is ripped. I just dropped off my truck to have the shop look at it tomorrow. All of the parts are Moog, which according to their website have a 1 year warranty.
At this point I'm wondering if the parts are faulty or they were installed incorrectly. Is it possible to install the tie rod assembly incorrectly? Either way, I'm hoping to get some advice on what is generally considered fair to both parties. I'm sure the shop won't admit they installed them incorrectly (if that's possible), so I'm hoping that the parts will be covered under warranty.
My question is, should I be paying the shop the labor to install them again, split the bill, or should the shop be doing the install at no charge? I just want to know if there is an industry standard and what to expect...
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Old 08-28-2012, 07:03 AM
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The industry standard is, you pay the labor again

That's not to say the shop won't do it for you for good relations, it's not a time consuming job, OR that Moog might be the exception... I don't know for sure, it's just what I'd be expecting going-in.

For the most part, warranties are mostly Smoke & Mirrors. The manufactures either deny the claim for almost Any excuse (like that torn boot) or it's a "tricky scheme" to make it look better than it is (pro rated warranties are against Full Retail for a product you're given a severe discount on like batteries & tires). So, the item lasted 1/2 of what it should have and they give you a 50% credit off retail on the replacement and you pay the same as you did the first time!

Good Luck, hope it works out for you, sometimes it Does
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Old 08-28-2012, 10:12 AM
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Thanks for the info.

What is the expected life of tie rods and ends?
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Old 08-28-2012, 10:27 AM
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I'm also wondering if there are any heavy duty options out there. I did find the website www.bulletproofsteering.com has anybody used them? Opinions?
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Old 08-28-2012, 01:35 PM
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Moog makes good stuff, you should expect to get 75-100K on tie rod ends...
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Old 08-28-2012, 02:04 PM
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So they should last more than 7k! I actually had at least one of the ends done a year ago as well, so that obviously didn't last too long. I'm still wondering if it's possible to incorrectly install these, or if something else is going on with my truck that is wearing these things out faster than normal.
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