Compression Ignition Addict
Join Date: Nov 2007
Location: Victor, ID
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Looking for advice-shop warranty parts question
So I brought my truck into the shop in March and had the full tie rods, ends and front shocks replaced to a tune of $1000.
After 7,000 miles I've been hearing some noise in my front end, so I jacked up my truck and my tie rod has some play and makes some noise at both ends. The passenger boot is ripped. I just dropped off my truck to have the shop look at it tomorrow. All of the parts are Moog, which according to their website have a 1 year warranty.
At this point I'm wondering if the parts are faulty or they were installed incorrectly. Is it possible to install the tie rod assembly incorrectly? Either way, I'm hoping to get some advice on what is generally considered fair to both parties. I'm sure the shop won't admit they installed them incorrectly (if that's possible), so I'm hoping that the parts will be covered under warranty.
My question is, should I be paying the shop the labor to install them again, split the bill, or should the shop be doing the install at no charge? I just want to know if there is an industry standard and what to expect...
2000 F350 Crew Cab Short Bed,
AIS Intake/Zoodad, 203 thermostat, Billet Housing
Vegistroke WVO conversion, AIH Delete, Wicked Wheel, TurboMaster Wastegate controller
4" Magnaflow Straight Pipe
DP-Tuner F6 80hp Econo, 80hp Tow, Decel, 100hp Performance, 120hp Race