Anyone else had this problem HELP!!!
So ordered a guage set on 6/05 from RPM Outlet. I wan't a set of Auto Meter Gauges but the sales man on the phone says that Stewart Warner is their new supplier and he talked me into going with them. I did'nt get a chance to install it until saturday 6/30. When I opened the tranny temp guage I notice that it is an old capillary style guage with a probe as big as a banana. Now, being that a 4r100 is already tapped for an electric sender trans temp guage I want to just send it back to switch it for the electric guage. So, I called them that monday 7/02 and they say that the electric guage is not available and that all returns are handled through the help desk, and that returns must be within 30 days. So that gives me three days to get a return authorization. I tried calling every 30 minutes during their business hours until 07/05 until which time I realize that this place must be joke. So I called back into their sales line and the very rude salesman says so sorry try again. I went back to their website and found a place to apply for a return authorization online. So I go through this long drawn application type thingy and in the section where it ask why I'm returning the merchandise I type in what the problem is very detailed. In the section where it ask what my desired resolution is I type in that I would like a full refund minus the 15% restocking fee. Then, I hit the submit icon and it says request successful and they will respond as soon as possible. I check my email immediatly after submitting the request and I see that I've gotten an automated responce from their websit and it shows my intire request that I just filled out including word for word what the problem was and what my desired resolution is. (I'll even foward this email to you if you'd like to see it) I'm thinkingg finally............ Well, that afternoon I check my email again and see that I've gotten a responce from them. They say that my return is denied because I didn't include what the problem was or desired resolution. I called the sales line back, they say resubmit, so I did. They have not responded at all this time. Do one of you guys live near these guys (they're in TX) and would'nt mind dropping in and asking them just what thier problem is?