So much for FASS warranty - Ford Powerstroke Diesel Forum
Powerstroke.org is the premier Diesel Truck Forum on the internet. Registered Users do not see the above ads.
Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 10-22-2010, 09:13 AM
Compression Ignition Addict
 

Join Date: Sep 2007
Location: Victorville Ca
Posts: 314
Thanks: 0
Thanked 1 Time in 1 Post
Feedback Score: 0 reviews
So much for FASS warranty

Some time ago I bought a FASS system for my '98 Dodge CTD. When I moved UP to the PSD I also removed the FASS system from the old '98. It sat around here for a year or so until I got around to installing it in the 02 PS. I bought new brackets etc to install it in the new 02. It lasted about a month (trip to Oregon) before it was screaming so loud that I had to put the power from it. Total running time is about a month. I contacted the company and of course they refused to honor their life time warranty. They said that I didn't send back in the warranty info within the 30 day window. B.S. I did too but I couldn't prove it. I believe they conveintly lost it when I called for the warranty. I guess "Life time warranty" means as long as it's alive, when it dies guess what "no warranty". Now they want another $250-350 to look it over and fix it with only a 90 day warranty and I know what their warranty is (NOTHING).
I'm not only venting, but also warning others that may buy into this b.s. warranty to send in the paper work as return receive requested mail. But then they'll find another reason to weasel out of it. Thanks for letting me vent.
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
  #2  
Old 10-22-2010, 09:31 AM
Compression Ignition Addict
 

Join Date: Sep 2009
Location: NEW WINDSOR
Posts: 688
Thanks: 0
Thanked 2 Times in 2 Posts
Feedback Score: 0 reviews
Good to know.Wish I had sent mine registered mail.Hope I don't have any issues.
Reply With Quote Quick reply to this message
  #3  
Old 10-22-2010, 09:32 AM
JJR JJR is offline
Compression Ignition Addict
 

Join Date: Nov 2006
Location: Omaha
Posts: 304
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Sorry to hear that. I hate companies that don't stand behind their products.
Reply With Quote Quick reply to this message
  #4  
Old 10-22-2010, 01:19 PM
Powerstroke.org Rookie
 

Join Date: Sep 2010
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
FASS stands by the their warranty as it is written. You recieve a 1 yr warranty from the date of purchase. to recieve the extended liftime warranty, you mustreturn the warranty paperwork on the front page of the install manual with a copy of your receipt within 30 days. costs you a stamp. FASS scans the warranty so they know if you dot your i's and cross your t's. I know for a fact that if you send in this info within 1 yr, they will honor it. A repair on the pump would cost you $175 and a repalcement(new) $375 so get your facts straight. Most companies in this industry have the same standards on warranties.
Reply With Quote Quick reply to this message
  #5  
Old 10-22-2010, 01:26 PM
Compression Ignition Addict
 

Join Date: Nov 2006
Location: forest lake, minnesota
Posts: 2,290
Thanks: 0
Thanked 1 Time in 1 Post
Feedback Score: 0 reviews
im assuming you work for fass. seeing as how this is your first post on here.
Reply With Quote Quick reply to this message
  #6  
Old 10-22-2010, 01:36 PM
Powerstroke.org Rookie
 

Join Date: Sep 2010
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Does it matter?
Reply With Quote Quick reply to this message
  #7  
Old 10-22-2010, 01:39 PM
Compression Ignition Addict
 

Join Date: Apr 2008
Location: Oklahoma City
Posts: 1,671
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via AIM to troid123
Quote:
Originally Posted by budinski5 View Post
Does it matter?
I guess it would not matter. But it would be nice if you would identify yourself.
Reply With Quote Quick reply to this message
  #8  
Old 10-22-2010, 01:41 PM
Powerstroke.org Rookie
 

Join Date: Sep 2010
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Does it matter? My info is correct and accurate.
Reply With Quote Quick reply to this message
  #9  
Old 10-22-2010, 04:11 PM
Compression Ignition Addict
 

Join Date: Nov 2006
Location: forest lake, minnesota
Posts: 2,290
Thanks: 0
Thanked 1 Time in 1 Post
Feedback Score: 0 reviews
no need to get all defensive. just asking so the op knows who he is dealing with. i mean how are we supposed to know who you are just signing up and this being your first post. you know how these forums work.
Reply With Quote Quick reply to this message
  #10  
Old 10-22-2010, 04:17 PM
Compression Ignition Addict
 

Join Date: Dec 2007
Posts: 5,173
Thanks: 4
Thanked 114 Times in 108 Posts
Feedback Score: 3 reviews
What BS,,,, not backing your product because of some Pi$$ A$$ excuse about your paperwork

Just like the Insurance Industry, take Any Excuse to back away from responsibility it's just lame.....

Good, reputable companies don't do that! They bend over backwards to accommodate their customers problems with their products.

Good to know about FASS......
Reply With Quote Quick reply to this message
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now

In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.
User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.
Password:
Confirm Password:
Email Address
Please enter a valid email address for yourself.
Email Address:

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Display Modes

Posting Rules
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -8. The time now is 04:32 AM.


Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.6.1
Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

vB.Sponsors