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Old 04-14-2010, 05:19 AM
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BTS Customer Service?

I need a transmission. Do any of you BTS guys know why they wont call me back. I called 3 times, left a message 2 days ago & nothing. Everybody says great trans and service, but I am left wondering after this. My 01 X is down and I need a new one and dont want a stocker.
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Old 04-14-2010, 01:17 PM
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Keep calling, they are super busy. They have about the best service you can get...
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Old 04-14-2010, 01:22 PM
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I just got off the phone with brian he is a great guy and will help you out with any trans issues or questions you will ever have. The secretary (Tina) remembered who I was and I havent called in a year and a half. That is good personal service in my opinion.
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Old 04-14-2010, 02:40 PM
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Quote:
Originally Posted by dereku View Post
I just got off the phone with brian he is a great guy and will help you out with any trans issues or questions you will ever have. The secretary (Tina) remembered who I was and I havent called in a year and a half. That is good personal service in my opinion.
Caller Id is awesome! I use it at work all the time pull a customers account by phone number! Hey Jim hows it goin!!!

Ive talked to them alittle bit. Great Service so far!
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Old 04-14-2010, 03:42 PM
Is it even worth it???



 
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My experience so far is that Brian is willing to talk to anyone, if you can get him on the phone. They are really busy, and sometimes run out of time.
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Old 04-14-2010, 03:53 PM
PMR = JUNK

 

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I bought my VB off them. Very happy with the customer service. I talked directly to brian a few times when i had questions.
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Old 04-19-2010, 04:23 AM
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Finally got a hold of them. They were backed up until late May. Couldn't wait that long but thanks everyone for the input. Cost was not an issue, just timing. I got 2 kids in car seats and my only other transportation is a Ranger. I Had to have it now.
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Old 04-19-2010, 05:18 AM
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Kinda different deal but I've been waiting almost 4 weeks now on a revised tune from Cale I call at least twice a week but still nothing Tina is always extremely nice and always remembers me but this is the reason I chose to get a different tuner cause I could never get a hold of him.
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Old 04-19-2010, 05:58 AM
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I was at bts shop last week getting my rear diff rebuilt, they are up to there necks with work, but still gave great service
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