How to handle this one with Ford......

[recycleman]

Bought an extended warranty on the 9th of February 2009 for my transmission on my 550 that was replaced. Transmission went out on the 3rd of February of 2010. Truck didn't make it to Ford to diagnose till the 12th of February(long story) but they did receive a call that was noted on the 3rd that stated the transmission was out.

Ford is now denying the extended warranty and wants the $5,XXX.XX for repair, no execptions.

What would you do? I'm just trying to come-up with ideas.

Thanks guys

[Mikey's250]

IF they actually noted when you called they should honor it and shouldnt be able to deny it

[Dirk]

Talk to the Manager, local rep, and then ford customer service.


You can get a better trans for less money from 3 different places.

[Isakson]

I would just complain all the way up the ladder until someone listens and honors their word. Keep asking for "your supervisor". U probally want the reciepts or any documents proving that u called, and that u have an extended warranty, and that the warranty specifically covers the tranny

[Sullie250]

the squeaky wheel always gets greased. If you got the warrenty before it went out and you can prove they have no reason to deny you.

[NCHornet]

I agree you need to be a pain in the butt, and start climbing the ladder. Take names, dates and times of every call and who you talked to. In the end I would threaten a lawyer, but I can't see how it would be needed. Just be nice but firm, don't go in there cussing people out. Let us know what happens. Start with service manager, then to the owner of the dealership. Ask for their names and spelling, make sure they see you writing it down. This will usually make them wise up.If not go to the next higher up and repeat as needed.

[2003_F250_FX4]

If you called on a cell phone, on your bill it will show a call to that number

[jwindbigler]

Originally Posted by NCHornet

I agree you need to be a pain in the butt, and start climbing the ladder. Take names, dates and times of every call and who you talked to. In the end I would threaten a lawyer, but I can't see how it would be needed. Just be nice but firm, don't go in there cussing people out. Let us know what happens. Start with service manager, then to the owner of the dealership. Ask for their names and spelling, make sure they see you writing it down. This will usually make them wise up.If not go to the next higher up and repeat as needed.

Originally Posted by 2003_F250_FX4

If you called on a cell phone, on your bill it will show a call to that number

Even on your home phone bill it should show up.

I have found that it is very effective to be a pain in the butt. Like NC said, be nice, but firm. Just ask questions, such as, "so you mean to tell me that..." or "why wont you cover this again". And def get names and times you spoke to the persons.