Edge Evolution Won't Program

[Iowa Hick]

I recently bought an Edge Evolution for my truck. I installed into the dash pod and hooked up the cable. When I turn it on, all the gage functions work properly, but when I tell it to change to one of the programs (tow, race, or extreme) it has me turn off the key, then asks me to turn the key back on but when I do it doesn't recogize it, it just kind of freezes telling me to turn on the key.

Here are the steps I have taken so far:
Updated the evolution using the Edge Fusion software
Pulled out my trucks computer to make sure that there wasn't already a chip on it
Repeatedly attempted to program with the edge

Still I get the same error. Anyone have similar problems? Any suggestions?

Thanks,
Jake

[Raul@Stealth Automotive]

i would call them up tomorrow and ask them.... they have pretty good customer service...

[choupique108]

Call edge direct

[Iowa Hick]

I've called them a couple times. The first guy I got was pretty good, he's the one who told me to do all the things I've tried so far. The second time the guy just said to wiggle the plug and if that didn't work he didn't know what to do.

[Raul@Stealth Automotive]

well can you get a refund? there are other stuff better than that available that is better for your truck anyways.... a custom tuned chip and a set of gauges and you will be set...

-Raul

[Iowa Hick]

Nope, no refunds, I bought it on ebay, so it might be a problem with the programmer itself. I'm hoping I can get it to work.

[Raul@Stealth Automotive]

is it still vin locked to the previous owners truck?

[Iowa Hick]

Possibly, how do I check for that?

Thanks,
Jake

[justafarmtruck]

check number 13 pin in OBD-II make shure it is not pushed out