Take it back and usually your gonna have to go to the higher authority to get the work done. I had to do this one time and in about 20 min. my truck went from being outside for 5 weeks onto a lift. The service writer was draggin his rear and I went to the manager and just so happen a Ford rep was their evaluating the shop and it did help that I said I can't believe that my truck has been sitting in the same spot for 5 weeks and nothing is getting done. That service writer is no longer their.