I bought my '12 250 CC in Jan. of this year. My first "trip" in it was to South Texas, close to 550 miles round trip. I noticed a slight vibration in the front end at about 75 to 80mph (75 is the speed limit here in Texas). I took the truck back to the stealership as soon as I got back and it had 611 miles on it.
I was told my tires were balanced and everything should be good. Took it out of town a couple of more times and it was not good. Same vibration, same speeds. Not trusting Ford, I took it to one of the national tire chain stores here in Houston. I paid for the lifetime balance and rotation. They balanced the tires, another couple of trips, same vibration, same speed. Took it again to the tire shop, blah blah blah.
Monday I take it back to Ford with 7500 miles on it and I am told they can't duplicate the vibration and that Ford doesn't pay it's techs to "drive and find a smooth patch of road". So the truck spends the night and this morning I go up and take a 45 minute test drive with the "Shop Foreman". He admits he feels what I am talking about but Ford has already done a front end alignment check and a balance and they will not pay to have it checked again. At this point, I am furious and ready to kick the guy out of my truck. He tells me to take it back to Discount and have them "road force balance" "since I already paid for it"....are you kidding me?????? He tells me that since Discount did the rotation and balance, Ford won't honor any type of warranty,
, huh???? I am litterally PO'd to the max right now
So, now I don't know what to do. We both agree that it is a tire issue but they (Ford) are refusing to help. What happened to making the customer happy? Any advice would be greatly appreciated.
The truck is not lifted nor does it have oversized tires. Suspension is stock.
I'm at a loss of what to do.