Originally Posted by cherokee
Took truck in yesterday, they kept it! Ford told them to remove the DEF tank and check the pump/sensors. My DEF indicator has showed above 1/2 since last Sep. Have driven over 6K mi since refilling it. In Sep. I had run it down to >800 mi. warning, put 2.5 gal. in and the warning did not reset. Stopped at a remote (we were on a trip) Ford dealer had it checked and they put another 2gals in and it reset. This indication was listed on the original 400/800 fix list so I did not think anything of it. Had the re-flash done when we got home, ECL light came on about 100 mi. later. Went back to dealer and they reset it and said something about it was detecting a DEF leak and to watch for leakage. Light came on before I got home (20mi). When I went in for the shift re-flash they checked it again and said Ford was looking into it, not to worry. So right now I am driving a brand new Fusion, nice car but still a car! One advantage, did not affect the running of it when it was not pumping. Dealer just called, new pump should be in tomorrow, we'll see what happens
Ive posted about this problem here and other sites. Very long story, but i got a Focus rental and was furious. I bought a 1ton truck because i do more than grocery shop with it. They kept telling me 1-2days till the new pump comes in. I heard that for 12days and finally heard enough of it. I called ford customer service directly and told them my issue, it was a hour and half phone call, because the girl was very thorough and made calls to get answers while i was on the phone with her. Anyways, after using all those cell minutes, she told me the part is on a national backorder and wouldnt be available till the 1st or 2nd week in march. That really pissed me off, so i called up my dealer and told them i need the truck back, i cant be without it for 3 more days nevermind 3 more weeks. I was just happy the "diesel tech felt comfortable releasing it" They told me i could lose power while driving though, but the Ford hotline told me its totally fine to drive and a confusion in the PCM. Anyways, i get a call from my local dealer at 5:15 the next night saying the part just got off the truck and i could bring the truck first thing the next morning. So i bring the truck down, the repair takes 3 hours. I pick up the truck, and the service tech tells me "I dont know who you know at Ford, but whoever it is took care of you, they took the part off the assembly line and overnighted it to us."
I was very happy to hear that, and the wish i got the girls name at Ford customer service because i would call her for any future issues...although i hope theres none.
So all that being said, i hope your part actually comes in when your dealer says it will