Join Date: Jun 2014
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H&S Ripped me off $100
So, i purchased a "used" Mini Maxx Race tuner 2 weeks ago online. I had read a couple posts on these forums that these need to be unlocked for my truck specifically my VIN. Well, i proactively called H&S before i recieved the Tuner and they confirmed this to be true. When my mini maxx came in, i updated the tuner online and installed it in my truck without needing a "code" or however its unlocked. I thought this was wierd as H&S verified that i needed a code. I sent H&S the following email and revieved the following response:
Hi, 2 weeks ago i was talked into NEEDING a unlock code for a used Mini maxx that i had purchased on ebay, i read online that it was necessary to have this code so i called you guys and you confirmed that i needed it. Well i recieved my Mini Maxx and i did not need the code, and dont even know where this code goes. Its dissa pointing becuase thats $100 that i was going to use towards more products from you guys. Is there anyway we can work out some "credit" towards H&S product vs. giving a refund? PLease let me know ASAP
This is the response i got back:
Subject: H&S Performance
Thank you for the email. Unlock codes are non refundable as they are not tangible products that can be returned. Once a code is issued, it is valid for that VIN number forever. We do apologize for whatever confusion may have happened, but unfortunately we cannot issue a credit or refund for an unlock code.
If you would like to discuss this in detail please give us a call.
H&S Tech Support
Can you believe that? I call them and ask them for advice on how to properly install THEIR product in my truck, they give me the WRONG information, I PAY for it and this is the response/Customer service i get?? ARE YOU KIDDING ME? I wouldnt have bought the code if it wasnt NEEDED!!! DUH! Has this happend to anyone else? This has really turned me off to H&S, sure its only $100 but when you pay the hefty price for the device in the 1st place, this is just a slap in the face!!!! very dissapointed.