I just have to say that H&S's customer service is top notch - Ford Powerstroke Diesel Forum
6.7 Performance Parts Discussion 6.7 Performance Parts Discussion

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Old 01-05-2011, 04:08 PM
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I just have to say that H&S's customer service is top notch

Truck threw 2 codes today (DTC U029D, U059E) and I instantly called H&S, spoke to Bentley and he told me the codes were NOx sensor related, He ask is I unplugged the NOx module when I removed the exhaust and I told him yes I did and that I also unplugged the NOx sensor. He mentioned that the tune for our trucks were written for only the NOx sensor unplugged (not module) but he'd write an update for us to install just incase someone else did it the same as I. Just checked the website and poof, there is a new update 6.7.5. There are other resaons for the update but so far H&S has my attention! Great customer service. Thank you Bentley.

Also FYI.... make sure that we (H&S 6.7 customers) keep our tuners current with the new updates since our tuned trucks are still fairly new to the game!
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Old 01-05-2011, 06:54 PM
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IMO everything about H&S is TOP NOTCH! Well Bentley and Casey are'nt very pretty.
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Old 01-05-2011, 07:04 PM
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I agree. I had a different brand tuner for my 6.4, i think it begins with an S......N. Every time I called them with a problem they always acted like it was the truck and not the tune. If it wasn't for Mick doing their work they wouldn't be in business.


Keep up the good work H&S!!!!
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Old 01-06-2011, 07:56 AM
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Quote:
Originally Posted by 08TWIN6.4L View Post
IMO everything about H&S is TOP NOTCH! Well Bentley and Casey are'nt very pretty.
LOL. But our mothers love us nonetheless.

Thanks for the H&S support, we appreciate it!

-Casey
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Old 01-06-2011, 11:46 AM
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Originally Posted by H&S Performance View Post
LOL. But our mothers love us nonetheless.

Thanks for the H&S support, we appreciate it!

-Casey
That's what moms are for.
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Old 08-17-2012, 01:01 PM
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Hi: This is the last email sent to Bully Dog and they never reply and solve my problem. What do you recomend me to do now? BBB? Lawyer? They never hear their customers in trouble caused by their bad products. I see Mike at H&S does his work with a good suport and doesn't let his customers down. This is the email, or the 1st part of it:
Hi:
Last thursday august 3 I visit you with a PMT 40300 that didn't work on my 2012 Ford F250 Superduty 6.7 King Ranch. For a while, you install a GT tuner while you find how to make PMT work. The big problem here, is now with that GT tuner program, I have a lot of trouble with DPF cleaning process or regen. When it's 100% full, it begins regen process while driving, but when I stop (for food, office or any routine stop and go) and turn key off and then restart the engine, regen process stops, for example, when it was at 92% full, and wait again to 100% full to begin regen. When it was stock, regen didn't stop until 0% was reached, even with ignition stop and go, or turn off and start cycles. 100% full to 0% full always with no interrupt. And when in highway continous driving, regen finish at 18%, not at 0% lik it must be. Also, when manual regen at idle (my truck has that function, that manual regen can be made when 100% full is reached and truck is in "P" parking), it stop regen also at 15 to 20% full. I mean, when I'm driving on a stop and go traffic in town, exhaust filter is always from 92 to 100% full, due to interrupt regen cycle. But the big problem here, is when I return it back to stock, it's a lot less power than really stock was, speed limited at 85MPH, and NO REGEN AT ALL!!! My DPF was clogged and made some internal little explosions and sounds due to stock modified program or files that caused a clogged exhaust filter. Return to stock it's not really stock like it was anymore, I don't know why. I have to sent my truck back to the dealer for a reflash and fix the big problem you made. Another guy in a forum has the same problem and install a H&S and didn't see any problem with DPF system anymore. Dealer told me that I'll loose my warranty (and extended premium warranty I bought) for that. I think the less worse "solution", is that I send you back your GT tuner with its power files, and a full money refund. There was 3 last e mails with pictures and a video last month when I had problems to install PMT and never reply for a solution. I had to drive 10 hours off my vacation route to personally be attended in your business address, and either no answer yet with PMT fix. I hope you have a fast reply now before contact directly to Michael, Phillip and Daryl with a copy to powerstroke.org forum. Thank you.
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Old 08-18-2012, 01:16 PM
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Sounds like a broken record (a good one) lol

Due to all the postitive H&S customer supt feedback, I'm leaning toward purchasing their tuner. I really liked the sound of the spartan power, but I'd rather had a little less and better support.

Never considered bully, banks, sct, etc.

Keep up the good work H&S!
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Old 08-20-2012, 05:29 AM
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Great to hear all this! Putting my H&S on this week, along with Sinister delete, and Flo-Pro 5" DP back. I hope I don't need to call, but it's a bit nicer knowing the support is there!
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Old 08-20-2012, 07:06 AM
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Quote:
Originally Posted by scummins View Post
Sounds like a broken record (a good one) lol

Due to all the postitive H&S customer supt feedback, I'm leaning toward purchasing their tuner. I really liked the sound of the spartan power, but I'd rather had a little less and better support.

Never considered bully, banks, sct, etc.

Keep up the good work H&S!
Excellent choice. H&S is far and away our top seller for the 6.7L. The Mini Maxx is tough to beat, especially at its price point.
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Old 08-20-2012, 09:08 AM
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What's the opinon of H&S for 6.0L engines.
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