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6.7 High Pressure Fuel Pump Failure...
I am new to this forum and just spent an hour reading others that have experienced what I am going through.
I run a landscaping business that has been 99% Ford, except for my early days in the 80's. Definitely a loyal customer even with problems along the way. Ford has been good to me and has dropped the ball on a few occasions.
We had a new engine put in our 2011 F350 King Ranch because of low power and this was covered under warranty, no problem. We had same symptoms with our 2011 F550 so we towed to dealer Sept 9, expecting same treatment as we constantly hear that they are having issues with that 6.7L.
The truck sits in the dealership for 5 days while they wait on a compression testing tools that got misplaced, "borrowing one from another dealer". Long story shorter, the truck finally got diagnosed the following week and found metal filings throughout engine. They wanted service records. The truck has 64K on it. I took them 5 oil change receipts and first thing service advisor says is "where are the other 7?" His defensive attitude set me off as I immediately saw that warranty claim was going to be a problem. He says that we have 2112 hrs on computer with 829 of them idling so we should have 12 oil changes. I said to him that we change the oil etc based on the on-board computer.
Because one of the oil changes was when they replaced the turbo, he tried to disregard that one. To the engine, new oil is new oil, regardless if it was only 4700 kms after the last one.
So the cab has to be removed in order for them to diagnose any issues, engine gets torn apart. We are now into this about 3 weeks now and they finally got back to me to tell me the high pressure fuel pump has failed "due to water in the system". Then I got word Oct 10, No warranty! Funny, I suspected that was going to be the answer before they even opened the hood 4 weeks ago!
Here is my issue, will they stand behind their High Pressure Fuel Pump and tell me that it is bulletproof and that it was 100% because of the water, and that they never fail without water? We always buy our fuel at Petro Canada (only card given to employees). We have never had a WIF light come on, on any of our fleet, we put diesel conditioning fluid in during the winter months etc. What came first the chicken or the egg? If the pump failed, there would be metal throughout my engine too. It just seems like the water thing is way too easy a scape goat for them.
From looking in the cut window washer fluid container with my fuel filters contents in it, amounted to the volume the size of your baby finger. There is no way that this small amount should be responsible for taking out my engine! Lets face it, we all know there is water in some small portions in our fuel.
Ford knows that if this pump has this low water tolerance then it should have a better barrier between what we put in the tank and the pump. So if they believe its this small amount of water, then their filters, sensors and computer all failed.
The retail quote for this repair is $22,747.93 with tax. The dealer will knock it down to $17,793.46.
I contacted Customer Service down in Florida and was told that there was nothing they could do.
My truck lays in 100 pieces, cab in the air, talk about being strong armed into an expensive repair bill.
They keep bringing up the oil changes, is it the oil or fuel guys? I understand that the computer actually samples the oil, so it should have nothing to do with # of km's or hrs, it has to do with the quality of the oil and we change it as it indicates us to do so.
I call this HORSESH*T!
Stand behind your loyal customer guys, and do the right thing!
You know if I was a Dodge or GM high executive, after acknowledging Ford's fuel problems, I would be directing my engineers to build me a filtration system so that I could stand up to the Ford guys like me and say, "Buy our truck and you will never have that problem again!"
I would like to hear from forum members here what they think. I didn't trash other brands, so please don't do it here. I just want some help.