This makes me wanna puke.
So sorry.

 

This issue concerns me the most. I am in the industry and it appears the HPFP on the VWs I work on is the same pump as on my (our) Fords. I have seen some issues as well. Not every single car needs a fuel system but we have done an alarming amount. I have seen VW step up even at 140k and foot the bill for the new fuel system. So Im wondering why Ford doesnt.....We have covered them when the customer fills with gasoline. I have seen algee and rust in a fuel filter, notified VW and its still covered.
Knowing what can transpire I have started keeping fuel receipts and since it was new I have changed the oil 3 times. I'm only at 9k mi right now. This issue and see how Ford is handling it is gut wrenching. We have a Water seperator, does this NOT do its job?
It just makes me sick......I think some dealers and techs are more respectable and side with the customer. I hope I find one soon becuase it appears my local dealer will do everything they can to say its not waranty. At least thats the feeling I have so far.

 

Bad presentation to Ford!

I find out yesterday that my Ford dealer only presented 4 oil change receipts instead of the five I gave him and the water was less than I thought too. Now for the uphill battle with Ford!

 

from the experience we have had at work with our fleet of F550s I would offer the following suggestions.
1) request a copy of the lab results where they condemed the fuel from your engine. Request a written signed and dated statement from the dealership stating when the fuel sample was pulled, by who, and if it was taken before or after the final filter.
2) have another sample pulled and sent to an independent lab for testing, provide the results to the dealership, event if its NOT in your favor.
3) request a formal written failure analysis of the engine.
If your original post has all available info in it... I would venture to question how metal in the high pressure fuel system failed the engine. Have both cylinder heads been removed? Do the cylinder heads have all valves intact and show no signs of cracking?
Ask the service manager that questioned the oil change interval to show you the page in your owners manual where if gives a mileage number for oil changes. My 2011 C&C owners manual clearly states to use the on board oil life monitoring system and gives no mileage reccomendations. They can see the OLM system history if they download the ECU. Most likely the service advisor has no clue what hes talking about and simply blowing some of that 3K mile OCI smoke.
Documentation is key in these circumstances. Do your due diligence, do NOT depend on the servicing dealer or Ford to do it for you. Kicking screaming and cussing will get you nowhere, so try and avoid that.
Good luck and let us know as things progress.

 

DO NOT BUY THE 6.7 2012 F350!!! The high pressure fuel pump is very likely to fail!! Ford WILL NOT WARRANTY THIS WORK!!! Our 2012 has been sitting in a Ford dealership since 10/7/13 after stalling along the highway for no apparent reason. First it was contaminated fuel(wasn't), then improper maintenance(fuel filters not changed regularly)causing catastrophic failure of high pressure fuel pump. This truck has 55,000 miles on it!! They want $10,000 to repair. We have two of these trucks and will be getting rid of them as fast as we can.

 

Ford uses its recommended maintenance manual as a scapegoat!
We are guilty until we prove ourselves innocent, and yet we still get sent to the slammer!
Nothing in my filter but metal shavings so it must be contaminated fuel, what a crock of sh!!t

 

Update from dealer...

This only gets better as time goes on.
I gave the dealer the go ahead with the repair at $15754 plus tax and will continue to pursue Ford.
Yesterday, I go to the dealer for oil, fuel samples, all filters etc. We go back to the bay, the fuel container has been kicked over. Luckily I remember the tech showing me another sample sitting up in a container on the hoist. They wouldn't give me the fuel pump as it was still attached to the motor and "it has to be sent back with the engine to get the core charge back". The engine has arrived and is sitting in a crate behind the truck. The service manager has agreed with me that it was a minuscule amount of water.
Today I get a text message from their service advisor stating that they have made a mistake. They thought that the long block came with injectors, HPFP and EGR, but it didn't, and it would be better at this point to buy a complete motor. Total repair bill now is $26,808 plus tax.
I phoned Ford in Florida again and she has confirmed that only 4 oil changes were sent to them.
Here's the kicker, my dealer claims that Ford makes the call on the contaminated fuel and that they provide the info to them. Ford says its up to the dealer to make the call on the fuel. She tells me that the dealer said it failed because of contaminated fuel. There was presence of water and metal filings in it. The metal filings are from the pump coming apart and the Mgr has agreed that there was very little water in it.
She then tells me to get the dealer to resubmit the claim and they will reconsider it. I say, why would I trust them to do it right the second time, if they can't do it right once?
I am in talks with another dealer that may look at it if I bring everything to them.
I worry that this dealer will create some bogus bill for the dismantle and for the 5 weeks it has tied up their hoist.
Any thoughts on this from this forum? Am i right to be this upset?

 

That just sucks, good luck to you!

 

26K??? Not sure how you are going to get out of it, but it really sounds like you have a dealership thats trying to take you to the cleaners. There is NO WAY that engine is worth 26K installed.
I'd box the truck up and send it to destroked before I gave them any money.

 

Great point.... Definitely something I would look into...

 

The lesson to learn here is find a dealership you can trust. All dealerships are NOT the same. We found out the hard way after a $11000.00 HPFP issue out of town. We will tow a vehicle 500 miles to get it back to our hometown dealership. Unfortunately if a dealership denies your warranty work somewhere you are fighting a uphill battle you will probably lose. We have 3-6.0 ford F-350, 2-6.4s, 2-6.7s.

 

This is terrible! I recently retired and sold my beloved 7.3 to buy a used 6.7 with 130k because I needed a dually to pull my fifth wheel that I live in full time. If this happens to me I will be devastated! I can't afford that repair bill or I can't afford to tell them to keep it and buy even an old old one! Oh my god!!!

 

6.7 Powerstroke HPFP issues...

Well, we just ordered our 4th Chevy truck. Only have 2 more Fords to get rid of. As I had said before, I was always a Ford guy and always had Ford since 1987, spent at least $2,000,000 on their vehicles for our personal and business needs.
They let me down huge and I will never forget that, my loyalty meant nothing to them.
We are loving the Chev's so far and the GMC Denali is awesome. Waiting for the High Country to come in now.
The dealer is loving us as we have sent at least 6 other buyers into their dealership.
They give us $200 for every referral that buys.

 

Well, we just ordered our 4th Chevy truck. Only have 2 more Fords to get rid of. As I had said before, I was always a Ford guy and always had Ford since 1987, spent at least $2,000,000 on their vehicles for our personal and business needs.
They let me down huge and I will never forget that, my loyalty meant nothing to them.
We are loving the Chev's so far and the GMC Denali is awesome. Waiting for the High Country to come in now.
The dealer is loving us as we have sent at least 6 other buyers into their dealership.
They give us $200 for every referral that buys.

That's awesome...post up some pics of that Denali.

 

2013 6.7 High Presure Fuel Pump

2013 6.7 190km HIGH PRESSURE FUEL PUMP DISASTER!! Got me feeling the Ford Blue's
yeap, absolutely absurd, not as bad off as other post here, I got 190km's of it before breaking a die hard Ford guy.
dealer wanted 10k, sigh, then went to 9k, sigh,,, oH yeah,, a commercial fleet account I can it do for 7k.. naaa I am gonna pass on that and haul to action...

Service agent says .. if I can get down 5 to 6k range will you do it???

Wth are you serious you just went from 10k down to 5k for the exact same repair?? isn't that like an unwritten law for those that are life long loyal customers to give them a fair and honest price to repair???? Told him still NO again and he finally got the point there was no way I would sink 6k into a minor of repair as a fuel pump that self destructs and put's lots of good folks in financial distress .. what would it cost when a turbo or piston drops?? I could see how easy it is to get lured into the ford money pit trap!!

additionally, your gonna love this... I run a commercial business and recently bought 4 brand new ford transit's... EVEN paid several grand more for each over the other brands ,, me smiling all day & loving that I am supporting my love for the ford quality!! Who we kidding??
van#1 within week 2 , left my tech stranded downtown in busy interstate traffic, towed, and bad throttle sensor, big expense in downtime and upset customer and great way to advertise your company on back of a tow truck...
van #2 brake light stuck on, pulled over and warned by officer of the law... yeap we business owners just love absorbing the cost of unproductive time, not that we employers don't have enough problems with that, it hard to get anybody to show up to work these days. sorry off subject
van #3-- this one made it to week #3,, before rolling down the hwy, and big puff of white smoke, and bang, yeap blown motor,, ok one week down...followed up with call today from advisor after being told it was to be completed yesterday. So a day late he drops the ball and tells me ford has a known issue and is backed up on motor orders... to boot he doesn't have an answer from FOrd of when... I called him back twice today and.... wait for it.. imagine this he hasn't called me back... wow these service advisors must be two busy bending customers of the barrel and sharping their pencil than to update a customer with a brand new product of theirs.
Van #4- well not holding my breath......

What a Damn shame , we work so hard , spend big $$$$'s buying their product, stick up for them for every sucker punch your buddy gives, since he's a chevy or dodge fan...
and this is what I get to go to bed with on my conscience... sorry needed to vent...
p.s
next week my 2017 model is due in that I preordered 12 weeks ago, and I am already second guessing why I would spend another hard earned dollar for such poor quality and service
unfortunately the ford quality these days can be compared to the current state of our administration and country, Mr. Trump please don't only "Make America Great Again" but "Make FORD Great Again"

 

Hi Contour,

I am assuming by your purchases of vehicles other than Fords, that Ford did not cover any of the cost of your contaminated fuel system/ruined engine repair bill. We have a 2011 F250. In February of this year we got bad fuel, ruining the fuel pump and entire fuel system. Cost to replace, 10500 US dollars. Two weeks ago apparently we bought bad fuel again. Same thing, metal shavings in fuel. We had the vehicle towed to the same ford dealer as we thought it would be covered under the warranty for the work in Feb. But, since they say it was water in the fuel, they don't feel responsible for it. Ford still does not seem to think this is in any way their concern. Our comprehensive insurance covered it the first time, have not spoken to them yet on the new repair. I too, am looking to get away from Ford. There is something seriously wrong with these fuel systems but as long as they have not caused any deaths, nothing will be done to correct the issue. Thanks for listening, if you have any input, I would appreciate it.
Claudia Tull

 

Ford makes a kit to replace the fuel lines, high pressure pump, injectors and other parts for like $3500 includes core charge for high pressure pump. The dealer can get 10K if they price the parts individually. If they could do it for 5K, go for it.

2011-2014 - EC3Z-9B246-A
2015-2016 - FC3Z-9B246-B (there is a FC3Z-9B246-C also but not sure what the difference is)

 

I hate reading these stories but I'm glad for the most part it is isolated. I can say that Ford dealership are some of the worst POS places. I would say that only 25 to 50 % of them actually care.

I've got 4 big dealerships within 50 miles of me and a few small ones out in the rural areas. of the 4 only 1 stands by there work and is there for the customer.

Its sad. I do think Ford should Fire a lot of their regional sales and complaint managers and replace them with honest good working people. Then the dealerships could get better. I know ford talked about this some time ago, and i think they've had some success in some markets, just not enough.

Now for the fuel system. I don't have too many complaints. I do think the water separation part could be better but it works, as long as there is not to much and its drained monthly. I also run fuel additives that pull the water into bigger droplets; another thing i think is key. So far between all my 2011 on f250s over 500k miles combined we ( personal and work) have been fortunate. I only wish you the best.

 

Model year question



I just found out yesterday that my 2012 6.7L engine has this problem. Fortunately for me I have been having it serviced at the same dealership so Ford is going to cover all but a small bit of the cos to replace the ENTIRE fuel system. I have asked the dealership this question but would like to hear if anyone in the forum knows the actual model years or range of VIN #'s which had these faulty fuel pumps in them? Thanks for any information.

 

Going thru similar issue dealer first said gas in fuel well that was a lie had fuel tested no gas .And dam they love there parts . Just joined class suit against Ford over premature pump failure .I was a truck mechanic on Macks for 45yrs

 

Is the truck under warranty still? If not, and you've worked on Mack's for 45 years, why not just fix it yourself if there's no warranty? And if you didn't want to work on it yourself, why not take it to a non dealer diesel garage where they wouldn't rake you over the coals?

 

High Pressure Fuel Pump Failure BLAH BLAH BLAH!!

I have a 2013 F-250 4x4. I have 149,000 miles on her right now. I got the dreaded check engine light and then the decrease power mode and then died about a week ago. I went thru two tows and wound up at the dealership my company uses for their fleet purchases. i was told that it was going to cost $10,000 to fix!!!!!! :dunno::dunno: Holy hell i still owe $29,000 on it!! What the hell. The only positive i got was they took 10% off for being a veteran! This is a freakin joke!!! man i love my fords. But this is changing my mind quickly to go somewhere else!!

 

I have a 2013 F-250 4x4. I have 149,000 miles on her right now. I got the dreaded check engine light and then the decrease power mode and then died about a week ago. I went thru two tows and wound up at the dealership my company uses for their fleet purchases. i was told that it was going to cost $10,000 to fix!!!!!! :dunno::dunno: Holy hell i still owe $29,000 on it!! What the hell. The only positive i got was they took 10% off for being a veteran! This is a freakin joke!!! man i love my fords. But this is changing my mind quickly to go somewhere else!!

Too bad all the other brands use the same HPFP. You will end up battling the fuel pump issues and others if you switch brands. Since you are new here it's best to look for solutions than complain especially when the owner adds fuel to the truck not Ford. With that it's your responsibility to mange the quality of fuel added to the tank.

 

Do you use an additive? Do you drain the separator on a regular schedule?

 

Fact is the pumps used in all 2011+ powerstrokes as well as Chevy diesels are all non compliant with US fuel standards for lubrication. These pumps would have worked beautifully if we still had the old diesel, but with this ULS fuel they just don't hold up. The **** part is Neither company is stepping up to make their mistake right so yes you have thousands upon thousands of people having to shell out minimum $6,000 to fix something they knew was junk when they sold it. That is why there are several lawsuits working their way through right now. The excuse you've gotten is no different than the excuse they use 100% of the time "contaminated fuel" or "water in the fuel" which is bull 99% of the time the other 1% yup sure is because the owner had a brain fart and did something really dumb like put def in the fuel tank. The truth of the matter is that if you don't get a water in fuel light which most who have this failure don't then their excuse of water in fuel is bull. As for contaminated fuel that's another load of crap unless you bought your fuel from some guy around back selling out of his van there is a zero percent chance the fuel is anything less than up to spec. I love Ford's and will continue to because they are still better than the alternative, but their service is garbage and has been for years.

 

I had same issue with documented no contamination results . Had to fight to get what codes they found and 1 code is there ace in the hole low fuel pressure sensor low volts think its P109 . They also said there sample burned and smelled like gas . I found the class action against Ford , GM , and Dodge along with Bosch .I found parts on line and grenade proof kit . But when it was opened up found so much more ,ended to be 13,000 bucks . So how was this certified used ? And to boot sound system still not right .

 

I am now a totally disabled vet and can not do that work any more.

 

this is very disheartening! i have an 04 XLT 6.0 truck that i have fixed everything on... fully deleted, studded, replacement heads from KDD, etc... i only bought my 2013 KR 6.7 truck (this past weekend) because the 6.0 has 330K on it now and i wanted something that was a little nicer. my 6.7 seems to be fine at the moment, but i will be draining the sep and changing all filters ASAP! following that up with the Exergy MPROP. i was planning on waiting a little while to delete the truck, after reading everything about CP4 failures and the repair costs... i might park the truck before i can change the MPROP. BAD FORM FORD!!! i understand everyone is using this pump now, but it would seem if they are gonna use it, at least protect everything else from its inevitable failure.

 

If you're going to be afraid of the pump and park it then you might as well sell the truck. It is what it is, everyone uses the pump now. If you're smart about where you fill up, use an additive, drain it regularly, there should be no concern. Unless you legit fill it with all water, or you get diesel from a really questionable station.

 

Really...? So your saying to OP did something wrong in his care/maintenance of the truck? from his description, it doesnt sound like he "...legit filled it with all water...". When I mentioned parking the truck, you must have missed the part about until i can get the saver installed, Im thinking about ordering one today. Thanks for your passive/aggressive suggestion to sell it, but i wont be taking that advise... when reading your smart-alec reply, I had to check and make sure I wasnt on FB.