09-05-2013, 09:34 AM
Join Date: Jun 2010
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2011 F250 Getting fuel pump replaced <43,000 miles
I had my truck in for the 45,000 mile service last week (running fine since I bought it, no issues) after taking it in to Ford Dealerships for all other required service periods.
This was my first time at this particular dealership, and 4 days later (after paying $1200+ for service) when driving on the highway I received a 'Low Fuel Pressure' alert and before being able to pull off the highway received a 'Reduced Engine Power' alert and while pulling over the engine shut off. It started back up and I eventually got it back to the dealership in this "limp home" mode. When they finally got around to looking at the truck (holiday weekend) they told me it was merely air in the lines and wasn't bled/purged properly after the fuel filter change. I was told the mechanic drove it and no more "low fuel pressure" alerts and the truck was good to go. When I picked it up, the fuel pump was still making a strange noise but the mechanic didn't seem overly worried about it and I didn't even make it 2 miles home before receiving the low fuel pressure alert again.
Long story short, I'm now getting my Fuel Pump replaced and luckily Ford is covering it (within the 3 years, but not the 36,000 miles) but I'm wondering if it is coincidence that the pump failed right after service or if the mechanic could have done something to cause the pump failure?
I'm torn on whether or not I want to return to that dealership. The mechanic already has flawed judgment in my eyes by not noticing the abnormal fuel pump sound, and not telling me it needed replacement even after I pointed it out to him (and letting me drive away with a dying fuel pump!!), but the service rep went out of his way to put in the request for Ford to pay for replacement even though I was over the mileage warranty. What do you guys think? Should I find another service center?
Also, what tests should I ask the dealer to run to see if the pump could have sent any pieces down the fuel line or otherwise caused any damage as it was going out?
What are some things I can do to keep from having my next HPFP go bad? I've seen:
1. Motorcraft fuel additive
2. Drain Fuel/Water separator more often
3. Replace fuel filters every oil change
On the plus side, the truck seemed to detect there was a problem and alert me to it before catastrophic failure of the pump resulting in a complete fuel system overhaul.
Last edited by kommando98; 09-05-2013 at 09:41 AM.