Join Date: Nov 2011
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Ford won't fix my fuel system
I am learning a very painful and expensive lesson. Short story, I bought some bad fuel at a BP, and now Ford says I owe them $11,000+ to make my truck run. BP says "prove it" that I got it from them and not someone else. The sad thing is, my 6 month old truck is a replacement for a 2010 lemon f-350 that would just shut of for no reason and not restart.
Long story, I noticed the water in fuel light come on on the way home from a fill up at a BP station. I stopped and drained the DFCM into a cup and saw some water. I drained it regularly without the light coming on again, and after a couple of tanks of good fuel, I replaced both fuel filters. Fast forward a couple of months, my check engine light comes on, and I read the code - fuel pressure out of limits - low. I take it to the dealer, they call the next day and tell me it was just because I changed the filters, they cleared the codes all is ok. Well a week later the light is on again. Take it in, a few days later, they tell me I have contamination in my fuel system and that Ford will not pay to fix it. My dealer says they will pay to change a sensor, and the regulator themselves to see if it fixes it since I am a good customer. Well a couple days later, it doesn't run at all, and they say it will be $11,000+ to fix it and it's not covered by the warranty.
A weeks worth of complaining to the customer relations line and I finally get through to a diesel engineer. He tows the company line, and says that it is not their responsibility. He says the DFCM is only for condensation, and that I should have stopped the truck immediately when I saw the light and had it towed in, then I would have ONLY had to pay for the tow and the CLEANING of the fuel system, not replacement of it. I made the argument that ALL diesel has water in it, and that Ford should make a system that can handle it. He said no, that the only way to get water out of fuel was with a scrubber that runs about $20,000 or $30,000. I said how bout making a fuel system that doesn't RUST at the hint of moisture, he said that it is made of machine parts and that is not an option.
So here I sit, paying a huge payment on my giant paper weight, and not having enough money to even think about paying to fix the dumb thing.
Anybody want to help me start a class action lawsuit against ford? I don't know what else to do....