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post #1 of 16 Old 04-22-2010, 08:50 AM Thread Starter
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Angry Dealer did NOT warrenty Radiator...

Truck has 47,000 miles and radiator started leaking. Took it to the dealer and my service tech told me there was NO extened warrenty on these WORTHLESS radiators. After it was all said and done, Im out $1,200. After all the searching Ive done here on the Org, I thought there was an extended 5yr/100,000 mile warrenty...

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post #2 of 16 Old 04-22-2010, 09:00 AM
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There is on the engine, and computer controls.

Radiator and everything else is 3/36

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post #3 of 16 Old 04-22-2010, 09:04 AM
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Quote:
Originally Posted by Dave View Post
There is on the engine, and computer controls.

Radiator and everything else is 3/36
Isnt the "engine" whatever oil touches?

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post #4 of 16 Old 04-22-2010, 09:07 AM
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Quote:
Originally Posted by Goose350 View Post
Isnt the "engine" whatever oil touches?
Nope.

Engine is the engine itself. That warranty covers engine and engine control system only. Water pump and things along those lines are covered but radiator is under 3/36

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post #5 of 16 Old 04-22-2010, 09:28 AM
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Just my two cents here. If it were me I would make copies of your repair bill & write a letter to the big cheeses in Dearborn Mi. You not only bought an 08, but you ponied up the extra cash for the Lariat!! I would tell them that you are very dissapointed that the dealership wouldn't cover this expence. Let them know that you are an Org member & have read all about these crappy radiator issues. Tell them that you would expect them to cover this repair. If done tastefully & forcefully enough, they will send you a check.

I had an 86 F250. Two years after the warranty expired the paint on the hood & front fenders started to peel off. I went through the above sharade. Told them My Father & I had been Ford fans from the beginning. Let em know that I'd be driving anything but if they didn't stand behind their product. I also took a picture of my 19 year old Corolla that had a wonderful stock paint job. Sent it all in to Dearborn Mi. A week later I received a fedex from Ford Motor Company. They appologetically & happily asked me to take my truck back to the dealership. They bead blasted & painted the entire truck. I stayed true to my words, have driven Fords ever since.

I think they'll stand behind it.

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post #6 of 16 Old 04-22-2010, 09:40 AM
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Originally Posted by BGJ View Post
Just my two cents here. If it were me I would make copies of your repair bill & write a letter to the big cheeses in Dearborn Mi. You not only bought an 08, but you ponied up the extra cash for the Lariat!! I would tell them that you are very dissapointed that the dealership wouldn't cover this expence. Let them know that you are an Org member & have read all about these crappy radiator issues. Tell them that you would expect them to cover this repair. If done tastefully & forcefully enough, they will send you a check.

I had an 86 F250. Two years after the warranty expired the paint on the hood & front fenders started to peel off. I went through the above sharade. Told them My Father & I had been Ford fans from the beginning. Let em know that I'd be driving anything but if they didn't stand behind their product. I also took a picture of my 19 year old Corolla that had a wonderful stock paint job. Sent it all in to Dearborn Mi. A week later I received a fedex from Ford Motor Company. They appologetically & happily asked me to take my truck back to the dealership. They bead blasted & painted the entire truck. I stayed true to my words, have driven Fords ever since.

I think they'll stand behind it.
I wish Rize industries helped me like ford did you.

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post #7 of 16 Old 04-22-2010, 11:04 AM Thread Starter
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Quote:
Originally Posted by BGJ View Post
Just my two cents here. If it were me I would make copies of your repair bill & write a letter to the big cheeses in Dearborn Mi. You not only bought an 08, but you ponied up the extra cash for the Lariat!! I would tell them that you are very dissapointed that the dealership wouldn't cover this expence. Let them know that you are an Org member & have read all about these crappy radiator issues. Tell them that you would expect them to cover this repair. If done tastefully & forcefully enough, they will send you a check.

I had an 86 F250. Two years after the warranty expired the paint on the hood & front fenders started to peel off. I went through the above sharade. Told them My Father & I had been Ford fans from the beginning. Let em know that I'd be driving anything but if they didn't stand behind their product. I also took a picture of my 19 year old Corolla that had a wonderful stock paint job. Sent it all in to Dearborn Mi. A week later I received a fedex from Ford Motor Company. They appologetically & happily asked me to take my truck back to the dealership. They bead blasted & painted the entire truck. I stayed true to my words, have driven Fords ever since.

I think they'll stand behind it.


I guess thats what Im gunna have to do. You think Ford would give us a little help on these Radiators. Theres not telling how many 08's out there with radiator problems that FORD screwed up on. Im so angry right now!

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post #8 of 16 Old 04-22-2010, 12:13 PM
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Quote:
Originally Posted by Cumminspower11 View Post
I guess thats what Im gunna have to do. You think Ford would give us a little help on these Radiators. Theres not telling how many 08's out there with radiator problems that FORD screwed up on. Im so angry right now!
Did you talk to them about the following TSB? At 40k mine leaked and I printed it out and handed it to my Tech and asked him to tell me what the temp fluctuating testing results were when he finished. He called me back the next day saying its all been taken care of under the engine/drivetrain warranty.

TSB
09-23-1 6.4L DIESEL ENGINES - REPEAT RADIATOR LEAK - BUILT ON OR BEFORE 9/14/2009

Publication Date: November 9, 2009

FORD: 2008-2010 F-Super Duty


ISSUE:
Some 2008-2010 F-Super Duty vehicles built on or before 9/14/2009 and equipped with a 6.4L diesel engine may exhibit repeat radiator leaks due to malfunctioning (hyper-extended) high temperature thermostats.

ACTION:
Follow the Service Procedure steps to correct the condition.

SERVICE PROCEDURE

Verify the coolant leak is from the radiator, refer to pin point test (PPT) A found in the Workshop Manual (WSM), Section 303-03.
Verify the venturi tee is installed.
If installed, confirm it is installed correctly (note - orientation direction on part). Refer to applicable Field Service Action (FSA) for vehicle built on or before 5/15/2008.
If not installed, install per applicable FSA on vehicles built on or before 5/15/2008.
Prepare the vehicle for a test drive.
If the coolant leak at the radiator is large enough to cause an unsafe test drive or potential for engine/vehicle damage, proceed to Step 5.
Before driving the vehicle confirm the coolant level is at minimum level or above in the degas bottle. If required add 50/50 mix to coolant bottle.
Test Drive - use an Integrated Diagnostic System (IDS) or equivalent and monitor engine oil temperature (EOT) and engine coolant temperature (ECT) parameter identifiers (PIDS).
With EOT at 195 F (91 C) drive on the highway unloaded at 55-70 MPH (89-113 Km/h) constant speed to observe EOT and ECT temp.
Test results/next steps:
If EOT is less than 8 F (4.4 C) higher than ECT, and the coolant temp fluctuates roughly 5 F (2.7 C) - the thermostats are okay and do not need to be replaced. Replace just the radiator. Refer to WSM, Section 303-03 (Engine Cooling).
If EOT exceeds ECT by greater than 8 F (4.4 C) or if the ECT readings fluctuate 10 to 12 F (5.55-6.66 C) roughly every 30 seconds - replace both thermostats and radiator. Refer to WSM, Section 303-03 (Engine Cooling).
If vehicle is not drivable and the coolant leak is found to be from the radiator, remove and replace both thermostats and radiator. Refer to WSM, Section 303-03 for both radiator and thermostat removal procedure and approved cooling system draining, filling and bleeding procedures.

PART NUMBER PART NAME
8C3Z-8575-D Thermostat Assembly
8C3Z-8009-B Radiator Assembly


WARRANTY STATUS:
Eligible Under Provisions Of New Vehicle Limited Warranty Coverage
IMPORTANT: Warranty coverage limits/policies are not altered by a TSB. Warranty coverage limits are determined by the identified causal part.

OPERATION DESCRIPTION TIME
092301A 2008-2010 F-Super Duty 6.4L: Pressure Test Cooling System, Road Test, Monitor PIDS, Replace The Radiator (Do Not Use With Any Other Labor Operations) 3.0 Hrs.
092301B 2008-2010 F-Super Duty 6.4L: Pressure Test Cooling System, Road Test, Monitor PIDS, Replace The Radiator, And Thermostats (Do Not Use With Any Other Labor Operations) 3.8 Hrs.

DEALER CODING
BASIC PART NO. CONDITION CODE
8575 42

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post #9 of 16 Old 04-22-2010, 04:38 PM
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Quote:
Originally Posted by Cumminspower11 View Post
I guess thats what Im gunna have to do. You think Ford would give us a little help on these Radiators. Theres not telling how many 08's out there with radiator problems that FORD screwed up on. Im so angry right now!
Most dealers aren't going to go the extra mile for you or have the authority to offer any help that is not covered. You need to go the extra mile and write the letter NOW. Just make sure in your letter you tell them EXACTLY what you expect them to pay for. Don't beat around the bush. Make sure you post results on the Org. If they help you out it will not only please you, it will be a huge statement & a positive advertising opportunity for Ford. If they do not help, Hundreds of current Ford owners will take note.
Good luck.
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post #10 of 16 Old 04-22-2010, 05:07 PM
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I dont think you should waste your time writing a letter by snail mail. Call Ford business assistance center at 800-241-3673 and speak to a customer relations specialist and plead your case, ask for some goodwill assistance, they will contact the dealer via computer and open a case file to review your situation. You should have asked for this help up front and it would have been easier, and by the way the dealer does have some authority to help. But be ready for the question, Do you service the truck with a Ford Dealer? If the answer is yes and you have records i bet you see some help, if not your chances are less. all manufacturers spend more on goodwill with loyal customers than those who service elsewhere and this is good business sense. JIM 35 years experience with Ford and Lincoln Mercury. hope this helps.

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