Join Date: Jan 2010
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Yes... the truck has 49,000 on it - out of warranty. I'm in Menomonee Falls, WI. Until now, I've always been a GM guy. My local Chevy dealer was modern, had great service and amenities, and did top notch work - until recently.
Recently they gave me a hassle about covering a differential problem which was clearly under warranty, (they said that the differential was not part of the drivetrain.. HUH???)so that made me believe the hype about "Government Motors" trying to limit their warrenty exposure by screwing the masses. (I had a previous issue, which they covered with no problem) So, I rolled Ford, and will do so with the other four vehicles in my family in the next couple years or so.
I went to the Ford dealer in nearby Brookfield, WI - Sorens Ford. I have to admit that it did have a slimy feel about it..... Maybe it was the miss-matched 1950's era furniture they had in their customer lounge era. Maybe it was the 6 ounce cups which they filled with the worst coffee I've ever had? Maybe it was that the service guy (or someone else at the tiny desk area) smelled like booze? Either way, I don't think I'll be back.
We have a local Ford dealer in Menomonee Falls (Boucher) but it too is old and dumpy, and probably sold Model T's at one time. We really don't have a modern, updated Ford dealer in the Milwaukee Metro area - that I can think of. I know that that doesn't always indicate shoddy work.. But would you buy a Mutual fund from a guy in jeans and a torn T-Shirt? If anyone else knows of a good dealer, I'm open to suggestions.