How do I get ahold of gearhead automotive!? - Ford Powerstroke Diesel Forum
6.4L Performance Parts Discussion What has or has not worked for you?

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  #1  
Old 04-18-2014, 10:48 AM
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How do I get ahold of gearhead automotive!?

I called and called and called and emailed. I guess they are super busy. No call back no email replies. All I want is to order tunes. Lol I even tried to get tunes from innovative, no luck yet. Anyone know a more direct route to get ahold of these guys?
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Old 04-18-2014, 11:36 AM
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I bought and paid for a tow file from gearhead on tuesday and have yet to get my tune even though they charged my card. Normally Matt is pretty good about emailing tunes even late a night but this time he didn't. They are open odd hours, seems like only a couple hours each day and closed on the weekend. If I don't have my tune by Monday I'm going to call or file a dispute with my bank for charge. No reason it should take that long to email a tow file.
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Old 04-18-2014, 11:54 AM
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Yea when I ordered his tunes for my 6.0 it took him a few days to get them to me. But now I cant even get ahold of him to order a tune lol. Slightly frustrating. Like I mentioned before they may be super busy, so I'm going to give it until mid next week before I look elsewhere for tunes.
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Old 04-18-2014, 12:10 PM
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Hmm maybe something has came up which would be unfortunate. Matt has always been great about how he handles things and I know it's definitely not intentional.
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Old 04-18-2014, 03:36 PM
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Matt usually rolls out tunes a couple nights a week. If you happen to order on that day, you've got your tunes almost instantly. Sometimes it takes up to a week. He's a busy man!

I've always had my best luck calling Larz or emailing sales@gearheadautomotiveperformance.com
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Old 04-21-2014, 02:24 PM
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so i got ahold of them, and after going through the whole purchase process and everything else, i get an email that their files "wont work on my device". that i "need an off road or race device". i had no idea there was a difference. they are refunding my money but i was all ready to get these tunes everybody boasts about, now im out of luck...
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Old 04-21-2014, 06:23 PM
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That sucks.. You have tunes from innovative it says in your sig, so are they dpf on etc? You have egr deleted so I wonder what the deal is. I don't know anything about sct units on 6.4.
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Old 04-21-2014, 06:34 PM
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He has a competition tuner, not an offroad so the people who tune on them are limited but yes he is running dpf off tunes
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Old 04-22-2014, 08:02 AM
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Crappy, sounds like an upgrade time.
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Old 04-25-2014, 06:28 AM
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not sure if my wallet is ready for upgrade yet. LOL i like the IDP tune, id just like different tunes to switch it up if i ever wanted to. i may wait around and see if the tuners are ever going to write tunes for my competition tuner someday, or i may just sell what i've got and get an h&s race tuner, MCC unlock and call gearhead again for their tunes available for the h&s
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