Kem tunes, plenty of problems and now no replies

[2010PSD]

Anyone else having poor customer service (not to mention 3 failed tunes)?

Have H&S mini and have been more than pissed about the MPG. So we hear that Mike/Kem and H&S are working together. Bought a custom tune and have had nothing but grief.

1st one TQ lock was off 15MPH. 2nd one, transmission shifted so horrible (and threw codes) we had to park it. 3rd one wouldn't idle and threw codes as well. Now we get no responses to our emails and PM's.

What's up? We've been more than cordial about the whole thing and I would even go so far as saying we've been helpful pointing out the things that don't work.

Now silence and no tunes. It's been over a week Mike/Kem? What's up with that?

[jac97psd]

What?!?!?!?!? I thought those two combo was the best out on the market?

I'm sure they will get to you as soon as they can. If not you can always get a spartan and be done with it.

[tbsimmons]

I have always had replies from Mike. I am sure he will get you fixed up. I have also heard his tuning is on par with Eric at Innovative (Which I have), so I am sure he will take care of you. Just remember sometimes instant in our (consumer) eyes is way to quick for suppliers. I always thought if I got a response in a day it was great (week days). If I got one that quick on a weekend that is instant.

[Vettester]

If Your not able to recover from your grief and shock , Then it looks time for switch To Spaaartan.!!

[blackcloud2k]

this is the first I have heard of an H&S kem issue.

[pyro2nite]

I have always received an answer from Mike by the next day, sometimes the same day. Try calling him, 407 319 2026

[TwinTurboStroker]

Tagged.......

[2010PSD]

Originally Posted by tbsimmons

I have always had replies from Mike..

We did too until he didn't get things right for the third time. Not incredibly prompt but acceptable until communications ended.

Originally Posted by tbsimmons

Just remember sometimes instant in our (consumer) eyes is way to quick for suppliers. I always thought if I got a response in a day it was great (week days). If I got one that quick on a weekend that is instant.

11 days here, still silence. One would think that you would want to take care of people that are having problems with your tunes quickly. Had it been handled quickly I wouldn't be posting that I've had 3 bad tunes in a row from him.

[NuttyProfessor]

Originally Posted by 2010PSD

We did too until he didn't get things right for the third time. Not incredibly prompt but acceptable until communications ended.




11 days here, still silence. One would think that you would want to take care of people that are having problems with your tunes quickly. Had it been handled quickly I wouldn't be posting that I've had 3 bad tunes in a row from him.

Well I don't know what to say. There is no one that I am trying to hide from I personally answer all my emails and phone calls. I don't normally have time to spend on the forums so that is why you didn't see anything until now. I am in the office, give me a call.

Mike

[TwinTurboStroker]

OP, there is your answer...........give him a call, I know Mike will take care of ya